Help Desk Agent II
Atos
Monterrey, MX
hace 1 día
source : Jobnos

About AtosAtos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion.

European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify.

Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.The purpose of Atos is to help design the future of the information technology space.

Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence.

Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Job DescriptionTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolutionApplies understanding and knowledge of information systems products and services to assist usersIdentifies, investigates and researches user questions and problems as well as isolating and resolving information systems problemsCoordinates referrals to appropriate technical, professional, or service personnelReceives and prioritizes issues and forwards using appropriate escalation proceduresProvides functional or task leadershipCoordinates special projects and system upgradesBriefs customers and / or management on the status of resolution effortsServes as a technical advisor to users with complex systems issues by resolving or conferring with technical personnelRecommends system or process improvements, including procedures, training, and enhanced documentationAll other duties as assignedLearns to use professional concepts.

Applies company policies and procedures to resolve routine issues.- Works on problems of limited scope. -Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Builds stable working relationships internally.Normally Receives detailed instructions on All work.Job RequirementsStrong communication skills in Spanish and in English.

Reliable and Punctual.Strong technical aptitude.Maintain positive and professional attitude.Technical and customer service experience desired.

Able to navigate through various tools / screens while troubleshooting and talking with customers.Thoroughly document support calls following established procedures and guidelines.

Experience in a incoming support center is desired.Your ApplicationIf you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities.

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