Beginning of the main content section.Return to the home pagePrintable FormatJob Description - Inside Sales Representative (005J9G)
Inside Sales Representative-005J9G
Inside Services Sales Representative (ISSR) Global Job Code : SDB3Benchmark Code : SI01-3
The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing , buildingand nurturingrelationshipswith assigned portfolio of Proximity Accounts .
In addition to account ownership , he can be responsible to manage by delegationfrom outside sales servicessome tasks related to Strategic and Targeted Accounts.
Essential Responsibilities :
oCustomer qualification andplatforming
oResearch contact and identify / plan key initiatives
oBe the Single Point of Contact for the assigned accounts
oDevelop and maintain relationship with customer
oAnswer customer questions and educate on all SE services
oreport on sale and margin of accounts
oAnalyze &qualify opportunities in BFO
oMeet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
oTake inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC / other sales leads
oDevelop cross-selling between Line of Businesses service offer
oTransfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
oQuote and close the deal for standard services offer
oCoordinate with all the FS teams and product teams if needed,to satisfy service opportunities
oKeep update the data of Installed Base of the customers
oDocument all records of customer history in BFO.
oRespond on-time and on-quality to On-demand requests from the customers
Experience and qualifications
Education : Bachelor / associate degree in Electrical Engineering
Experience : 2 years IS / Field Service Representative / Customer Care
Soft skills : sales oriented / results oriented / daring / passionate / team player / organized / resilient / voice clear & understandable / engaging & enthusiastic
Language skills : native speaker level for local context
Skills and Competency
Establish & sustain winning relationship
Services Contract Management
Customer and Market Intelligence
Offer and Application knowledge
Influence and convince