Inside Sales Representative
Schneider Electric
Monterrey, Nuevo León, MX
hace 3 días

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Job Description

Inside Sales Representative-005J9G

Inside Services Sales Representative (ISSR) Global Job Code : SDB3Benchmark Code : SI01-3

The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing , buildingand nurturingrelationshipswith assigned portfolio of Proximity Accounts .

In addition to account ownership , he can be responsible to manage by delegationfrom outside sales servicessome tasks related to Strategic and Targeted Accounts.

Essential Responsibilities :

  • Manage assigned Accounts
  • oCustomer qualification andplatforming

    oResearch contact and identify / plan key initiatives

    oBe the Single Point of Contact for the assigned accounts

    oDevelop and maintain relationship with customer

    oAnswer customer questions and educate on all SE services

    oreport on sale and margin of accounts

  • Build and manage FS Opportunity Pipeline
  • oAnalyze &qualify opportunities in BFO

    oMeet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.

    oTake inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC / other sales leads

    oDevelop cross-selling between Line of Businesses service offer

    oTransfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country

    oQuote and close the deal for standard services offer

    oCoordinate with all the FS teams and product teams if needed,to satisfy service opportunities

    oKeep update the data of Installed Base of the customers

    oDocument all records of customer history in BFO.

    oRespond on-time and on-quality to On-demand requests from the customers

    Qualifications

    Experience and qualifications

    Education : Bachelor / associate degree in Electrical Engineering

    Experience : 2 years IS / Field Service Representative / Customer Care

    Soft skills : sales oriented / results oriented / daring / passionate / team player / organized / resilient / voice clear & understandable / engaging & enthusiastic

    Language skills : native speaker level for local context

    Skills and Competency

  • Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.
  • Familiarity with Schneider Electric products and services.
  • Familiarity with phone, Internet, e-mail systems and social media
  • Verbal and written communication skills
  • Marketing knowledge
  • Product knowledge.
  • Able to prioritize and manage multiple tasks and build customer relationships.
  • Successfully complete assigned training paths and successfully engage in technical sales conversations.
  • FSB6

    Establish & sustain winning relationship

    FD08

    Services Contract Management

    FSA1

    Customer and Market Intelligence

    FSD1

    Offer and Application knowledge

    Influence and convince

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