IT Service Engineer - ECS Client Delivery Management
SAP SE
Ciudad de México, Ciudad de México, México
hace 2 días
source : JobLeads

Company : SAP

Requisition ID : 251356

Work Area : Software-Development Operations

Expected Travel : 0 - 10%

Career Status : Professional

Employment Type : Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

We are looking for people with 4+ years’ experience of ABAP / HANA system landscape operations and optimizations to work shifts within a Technical Service Management team, acting as a third level for standard operations.

The Role

In this role you will provide level three support in case of major incidents to support the fast restore of services. The Technical Service Management team optimize the current landscape setup, drive standardization and automation and bridge between operations and CLM development.

You will also analyze the current landscape and come up with proposals for improvement and support delivery reams to perform and drive root cause analysis to completion.

Role Requirements

You should have the ability to own, lead and coordinate operational tasks, customer escalations and process improvements, drawing on your very good knowledge of the ABAP stack, non-ABAP stacks or TMS.

The ability to work under pressure and add-value to customers is essential, whilst working in international and virtual teams.

About the Team

One of the world’s biggest food companies has setup a transformation program and a cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP.

This exciting journey has created a number of roles within Enterprise Cloud Services (ECS) to operate the entire customer’s SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.

g. 2x24TB ERP scale-out). This new team will work on building the services according to customer’s needs and bring those services into daily operations as well as work on continuous improvement and automation of those services.

ECS Nestle

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.

If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas : hrdirectamericas sap.

com , APJ : hrdirectapj sap.com , EMEA : careers sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations :

Job Segment : Service Manager, Manager, ERP, SAP, Engineer, Customer Service, Management, Technology, Engineering

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