NXP Semiconductors N.V. (NASDAQ NXPI) enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better, and safer.
As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets.
Built on more than 60 years of combined experience and expertise, the company has over 29,000 employees in more than 30 countries and posted revenue of $8.
88 billion in 2019. Operation Areas. Support to all Factories at US (CHD, ATMC and OHT) Responsabilities. 24 / 7 team monitoring of all MFG FE applications at ATMC, CHD and OHT plants.
First line of support for customers at the factory (operator, supervisor, maintenance engineer) to verify connectivity, problems and anomalies.
In case of any inconvenience in the manufacturing equipment from the software side, the problem is verified, and provide a solution.
Initiate the CERT / CSI process in case of problems affecting production in the factories. Account management for applications used in MFG FE at ATMC, CHD and OHT factories.
Direct contact with customers through various communication tools in real time to fastest response and resolution. Maintenance of the internal CIMHelp portal.
Knowldege and Experience Bachelor degree in computer Science or related careers. At least one year of experience in a position related to customer service.
Desired Skills. Fluent in English (written and spoken) Web development Shell scripting X based language experience (Unix, Linux, AIX, etc) Root cause analysis.
Troubleshooting. Team Work. innovation