Digital Transformation Sr. Manager
Michael Page
Distrito Federal, MX
hace 5 días
  • Engage with our Channel Partners on business analysis through a consultative approach to understand their business model, business needs and technological / operational challenges to justify the business case* Work with the Business Development, Operations, Product, Software Development and Finance / Revenue Management teams on the Business Proposal to be presented to the Channel Partners* Bring the "voice of the customer" to the Product, UX, Software Development and PMO teams to jointly ideate a digital platform solution using Design Thinking and a Customer / User-
  • centric approach (UX / CX)* Elaborate a comprehensive Product Requirement Document (PRD) by translating the business need into a digital technology solution and thoroughly describing the solution's scope from a Product and Business perspective* Present and socialize the Product Requirement Document (PRD) with our Channel Partner's stakeholders to obtain buy-

    in, validation and final approval as an Addendum to the main Service Agreement* Work with the PMO on the Functional Specifications Document (FSD) with a description of the product functionality, developments, processes, implementation plan, project timelines and both-

    sides SLA's* Assist the PMO, UX & Software Development Teams on the Technical Specification Document (TSD) with Product wireframes and technical details on developments, configurations, sources of data, integrations, etc* Be the main Point of Contact (POC) for our Channel Partner's senior stakeholders, including but not limited to, the Biz Dev, Marketing, Sales, Operations and IT Managers, Directors and C-

    Level executives* Manage the Client Partner Enablement process to help in the onboarding and adoption phase of the solution* Manage and maintain a healthy on-

    going relationship with our Client Partners to identify future needs and to work on a continuous innovation product roadmap

    Bachelor Degree + MBA. 5+ years of experience in similar roles is a must. IT Consulting previous experience from top firms highly valued.

    Knowledge of : Design Thinking / UX / CX approach to product innovation, Lean / Scrum / Agile methodologies for project management desired, Business Process Management (BPM) and Automation (BPA).

    Proactive team player with innovative ideas to inspire customer loyalty and adoption. Strong interpersonal skills and experience building strong internal and external relationships.

    Good communication skills (both oral and written) and professional English skills required. Diplomacy, tact, empathy and assertiveness when interacting with Client Partners required.

    Digital Technologies (cloud, mobile, ecommerce, social, big data & analytics) knowledge. Certified Business Analysis Professional (CBAP) and Project Management Professional (PMP) are a plus.

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