CUSTOMER CARE ANALYST
Rockwell Automation
Mexico City
hace 3 días

Position Summary

Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable.

Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.

When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority.

Because when you succeed, we succeed.

At Rockwell Automation, we connect the imaginations of people with the intelligence of machines to expand what is humanly possible, making the world more intelligent, more connected and more productive.

We know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don’t stop there.

We work to expand human possibilities in our communities giving back, helping grow the next generation of Science, Technology, Engineering, and Math (STEM) leaders and building relationships that last.

Our team cares about the work we do. We make an impact on the world because we strive to solve real problems for real people and expand human possibility.

From solutions that address a single issue to transforming a company into a Connected Enterprise, every maker and problem solver in our company contributes to something that matters.

As a Customer Care Analyst, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a dynamic environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers.

You will be responsible for facilitating equipment returns, repairs, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies, allowing Rockwell Automation to meet the urgent demands of our customers.

Additionally you will be focused on identifying process improvement opportunities and assisting in driving those opportunities to implementation.

What you will be doing :

  • Primary responsibility will be supporting customer orders for credits and returns globally.
  • Acting as a subject matter expert on business systems used to process and support orders.
  • Identifying trends through analysis and escalating to the proper channel.
  • Collaborate with Specialists and Business Process Owners to identify and develop best practices.
  • Who we are looking for :

  • You are ethical, intelligent, optimistic and resilient.
  • You have excellent interpersonal, analytical and communication skills.
  • You are adaptable and can identify the urgency of tasks and can prioritize the tasks accordingly.
  • You are excited to work in a dynamic, fast paced and challenging environment.
  • You have strong computer skills and can quickly navigate multiple business systems to process requests within specified SLAs.
  • Process oriented, detailed and adaptable to changes in technology.
  • Basic Qualifications

    Bachelor’s Degree , preferably in Administration or Industrial Engineering

    At least 2 years of experience doing related activities

    Strong analytical and decision making abilities

    Excellent verbal and written communication skills

    Willingness to collaborate with team and provide feedback

    Fluent in English and Spanish (This position will support North American Customers); Portuguese is desired, but not required

    SAP Experience

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