Bachelor’s degree, in Computer Science, MIS or related field
4+ years’ experience in Infrastructure or related field
Experience supporting production environments on Linux
Previous experience in large scale Incident and Problem Management (ITIL based operational model) highly desirable.
Exposure to virtualization concepts and technologies like Oracle Virtual Machines or Xen is highly desirable.
Customer obsession, passion for delighting customers
Strong understanding of cloud concepts and platforms
Experience in cloud operations, NOC or similar is preferred
Proven ability to quickly learn new technical domains and train others
Excellent written communication skills
Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills