Cloud Incident Engineer
Oracle
Guadalajara/Zapopan, Mexico
hace 1 día

Preferred Qualifications

Job Requirements

Bachelor’s degree, in Computer Science, MIS or related field

4+ years’ experience in Infrastructure or related field

Experience supporting production environments on Linux

Previous experience in large scale Incident and Problem Management (ITIL based operational model) highly desirable.

Exposure to virtualization concepts and technologies like Oracle Virtual Machines or Xen is highly desirable.

Customer obsession, passion for delighting customers

Strong understanding of cloud concepts and platforms

Experience in cloud operations, NOC or similar is preferred

Proven ability to quickly learn new technical domains and train others

Excellent written communication skills

Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills

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