The role holder will contribute to the performance of the hotel by supporting the property with HR support relating to hiring, retention, engagement, training, communication, employee relations HR record keeping / filing, and liaising with the Payroll function to ensure compliance and accuracy.
The HR Coordinator is supporting the delivery of activities, processes and procedures which support the existing team and the growth of the business.
They will build positive and effective working relationships with the members of the management team in order to drive development, effectiveness, engagement and retention in line with the needs of the business.
It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
Assist the General Manager with using business forecasts to set work schedules in accordance with budgeted labor costs.
Adjust schedules as needed to meet business demands.
Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to Team members and Supervisors at all times.
This includes, but is not limited to filing, administration of starters and leavers and support to payroll.
Ensure that member files audits are carried out on a regular basis, ensuring compliance with local regulations and company standards.
Payroll to be reviewed and checked prior to the GM / Director of Finance or Financial Controller signing.
Letters and communications to be produced for the team members in a timely manner.
Ensure Onboarding process to be seamless.
Manage the administration tasks relating to a team member start and departure.
Support with monthly payroll updates administration : checking worked hours, holidays, absences, overtime, lieu days, lateness, etc.
Partner with the HR Corporate team on the implementation and communication of the Company’s policies, guidelines, and practices in the local environment.
Manage the job postings and candidate tracking, ensuring all applications are responded to in a timely manner.
Conduct interviews, ensuring a superior candidate experience.
Filling in annual salary and benefit surveys.
Ensure that the arrival experience is as good as the guests.
Ensures that the recruitment process is managed according to Wyndham standards.
Conduct regular training to the hotel staff.
Ensure Mandatory Training guidelines are met.
Identify areas of opportunity in the property and develop a plan to meet the hotel’s training requirements.
Responsible to ensure that all team member notice boards are kept updated e.g. new joiners, promotions, awards, engagement results etc.
Responsible for the upkeep of the hotel newsletter and associate handbook.
Ensure that clean and hygienic, well-kept staff areas are maintained at all times.
Any other reasonable duties as directed by the Regional Director of HR / Hotel GM.
Alongside these key responsibilities, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.
Education & Experience
Minimum 2 years’ experience working in similar roles.
HR / business / hospitality management qualification is an advantage.
Fluency in English is an advantage.
Microsoft Office package advanced skill level is a desirable, intermediate level is a must.
Excellent relationship management skills.
Attention to detail.
Positive can-do attitude.
Demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.