The Hostperson at the Grotto is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience.
He / she is also responsible for assisting the cashier in the collection of payment of all guest transactions.
Education & Experience :
High School diploma and / or experience in a hotel or related field preferred.
Physical requirements :
Flexible and long hours sometimes required.
Light work Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Mental Requirements :
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multi task.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must routinely meet deadlines.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel / restaurant.
Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient restaurant / hotel operations.
Maintain a warm and friendly demeanor at all times.
Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
Greet and seat guests at appropriate tables in a timely manner.
Be attentive of guests’ needs assist in providing a pleasant dining experience.
Assist cashier in collection of money or credit cards from guest and servers as needed.
Know how to prepare cashier report at the end of the shift.
Pay out servers’ and service attendants’ tips if appropriate.
Know how to properly take reservations for outlets.
Ensure quality control of menus with regard to cleanliness and appearance.
Perform opening and closing duties according to established side work checklist.
Ability to answer the telephone according to standards.
Have a complete knowledge of standards of service for receiving a room service order, if needed.
Have a thorough knowledge of menus and current specials in all applicable departments.
Assist servers and cashiers in the servicing of guests as needed.
Know and understand the state liquor laws.
Perform other duties as requested by management.
Attend meetings / training as required by management.
San Luis Hotel
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