Customer Experience Manager (English Speaking)
Puebla, Puebla, México
hace 4 horas
source : JobLeads

Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.

  • You will perform the customer success function of Client in the USA & Mexico
  • Work with top accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add solutions
  • Design, implement and manage customer programs (E2E solutions)
  • Help to develop strong relationships with engineering and business people to create successful customer engagements and grow company revenue.
  • Gather solution requirements. Conduct demos of Company systems and capabilities. Support, test, and operation of configured systems and integration points.
  • Engaging regularly with customers via strategic and operational discussions to evaluate needs and strategic direction.
  • Product training for our customer and partner organizations.
  • Working with our partner ecosystem on sales and business development initiatives.
  • Align with Sales across up-sell and cross-sell.
  • Become the local subject matter expert for all technical and operational topics.
  • Manage the technical and operational implementation of customer projects.
  • Work on our planning process and help shape the strategies and tactics in the area of customer success
  • Bringing your own ideas into a companies’ customer success mix and objectively evaluating their efficacy and success.
  • The expectation to join the current customer success team and to grow your own team as our business continues to grow.
  • Technical background in computer science, engineering, operations research or other related disciplines with 7+ years of experience.
  • Master’s degree preferred.

  • Highly organized, with an ability to prioritize time-sensitive assignments.
  • A leader and proactive Can Do’ person that is persuasive and has a proven track record driving successful projects.
  • Energetic, self-motivated, with a strong propensity to succeed.
  • Interest in supply chain management or transportation and logistics a big plus!
  • Sr. Business Consultants experience
  • Strong technical background with experience in Pre-sales, DEMOs, etc.
  • People with experience in designing solutions for clients
  • Writing Statement of Work (SOWs)
  • Experience in project management, reporting out in Quarterly Business Reviews, etc.
  • Translating the customer requirements to the internal engineering and data teams
  • We are looking for proactive people who have experience putting together solutions for clients.
  • The right candidate will have experience with multiple technologies and solid experience with CRM's like
  • Please note :

  • This job is located in the US.
  • Candidate needs to be able to travel nationally and internationally.
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación