Strategic Sourcing & Enterprise Services (SSES) is responsible for the sourcing and operational management of global travel, meetings, congresses, and payment solutions at MSD.
This position always demonstrates a service mindset, working in partnership with senior internal stakeholders to ensure key business priorities and requirements are understood and translated into robust travel, meetings, congress and payments strategies, policies and practices that deliver full compliance, cost optimization, and customer service experience excellence.
Via a strategic approach to Supplier Performance Management, it is responsible for aligning our key supplier partners to the organization strategic plans, policies and objectives, and ensuring the seamless delivery of compliant operations that enable the needs and expectations of our stakeholders and customers to be met in a timely manner.
Is also responsible for the management of key supplier(s) relationships, and the internal resources required to achieve the SSES strategic vision, and to deliver on our commitments to the business.
This is a cross-functional role, is responsible for engaging and managing senior stakeholder relationships at the global, regional and local levels.
Accountable for the development and execution of regional and local stakeholder management strategies
Acts as a strategic business partner, providing effective consultation to deliver problem solving, and continuous improvement
Lead meetings between stakeholder and supplier partners to support the clear communication of business needs, and ensure service excellence and continuous improvement
Governance and oversight of supplier performance in accordance with the terms and SLAs as outlined in thecontracts
Partner with Strategic Sourcing colleagues to support contract management, issue escalation and resolution
Proactively problem solve and manage timely resolution of service issues with suppliers
Lead regular review meetings with suppliers and stakeholders at the market / regional / business unit level
Be the primary point of contact for key business stakeholders
Leverage supplier reporting and / or the SSES Process Excellence Team to provide data insights and analytics that informs and influences effective stakeholder decision making
Establish and maintain a high performance culture : Foster teamwork; lead cross-functional meetings; drive the escalation, and mitigation of risks and resolution of issues
Foster an environment of open communication, where the status quo is challenged to drive improved performance and efficiency
Develops strategic partnerships with key suppliers, and aligns performance management to stakeholder and customer value to ensure service experience excellence
Measures supplier performance through SLA’s, SOP’s, KPI’s and Customer Satisfaction reporting metrics to identify and execute on continuous improvement opportunities
Communicates business insights and requirements from your region to the Global SSES Operations Team to drive enterprise-
level alignment and best practice execution
Takes initiative and demonstrates a passion for delivering continuous improvement, service excellence and stakeholder value
Possesses strong communication and influencing skills, where relevant insights are shared in a manner that influences decision making and enables achievement of stakeholders’ objectives
Focuses on the needs of stakeholders and customers. Responds promptly and with clarity to feedback.Strives to always meet or exceed client expectations
Effectively manages existing / future team(s) to support the effective execution of Travel, and Meetings management activities
Delivers best-in-class meeting planning and travel services that are cost effective and value-added
Has an enterprise mindset. Connects the dots to deliver best value to the company.
Is a strategic, creative and innovative thinker
Manages and scales flexible resources
Uses data to drive effective decision making
Influences stakeholders to drive better, more compliant decision making
Has strong business & financial acumen
Is results driven
Has a growth mind-set. Fosters innovation and is a champion of change
Demonstrates a service mind-set
Maintains knowledge of industry trends and best practices
Demonstrates the highest standards of Ethics & Integrity
Makes rapid and disciplined decisions
Acts with courage & candor
Builds the best teams & talent
5 years or more in meetings management / travel experience / account management
Experience in managing a wide range of meeting types for Pharma industry. Is familiar with meetings, congresses, travel, and payments.
Is up-to-date on regulatory procedures, guidelines and policies.
Has experience working within Global environments
Possesses strong written and verbal communication skills
Strong negotiation and influencing skills
Experience managing virtual / local teams across multiple regions
Experience managing strategic supplier relationships
Ability to provide innovative solutions that drive efficiency
Proven stakeholder engagement and relationship management skills, with the ability to anticipate stakeholder and customer needs, and translate business requirements into strategies and solutions that deliver value and innovation
Demonstrates financial acumen and experience managing a budget
Strong data analytics and reporting skills