Req ID : 107079
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Problem Manager to join our team in Toluca, México (MX-MEX), Mexico (MX).
Advanced English to communicate with teams in UK, USA, FRA, etc.
Understanding of ITIL Processes
9+ years of relevant experience or equivalent combination of education and work experience.
Excellent Analytical, oral and written communication skills
Attention to detail and ability to collaborate with all types of teams and levels of expertise
Able to direct small group discussion with technical teams to drive out technical solutions (good problem solving / questioning technique)
Able to translate technical terms to business terms in writing and speaking
Able to pose questioning techniques to obtain clear, concise answers to complex issues (by breaking down logic and questioning, probing to get details as needed)
Strong dedication to meeting tight timeframes on critical deliverables
Ability to set and meet deadlines for completion of RCA (within SLA, KPI etc.)
Internal drive for oneself and others to set goals for assignment, checkpoint and completion to ensure on-time delivery
Knowledge of ITIL Tools
Ability to create and document processes
ITIL Certifications desired.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.