Asset & Ordering Management
Daimler Financial Services
Aguascalientes, Aguascalientes, México
hace 10 horas
source : JobLeads

Main Objective

Control and monitor all IT items provided by DaiCom such as end user devices, consumables and software licenses to assure a proper availability, renovation, substitution and retirement.

Assure an easy but compliant access to these items for the end user

Asset management

  • Manage the stock for end user IT items assuring the availability of IT assets and consumables as forecasted.
  • Realize inventory counts, retirements etc.
  • Ensure adequate control regarding stock movements
  • SW Pool management

  • Manage the pools for SW licenses
  • Ensure compliance and budget regarding SW in use
  • Mobilty

  • Provide smartphones, tablet PCs and related services as needed and according to DaiCom policies.
  • Administer the contract(s) with the mobile service provider, incl. devices, renovations etc.
  • Optimize mobile services contracts regarding service level and cost
  • Administer the pool of contracts and the assigned physical devices, such as SIM cards, cell-phones, mobile APs as well as the responsible end-user.
  • Provide support to end-users
  • Self service platform

  • Maintain the self-service platform for end-users (IT Shop)
  • Maintain the content of items and services updated as well as the workflows.
  • Local IT-Shop administration (e.g. setting up user accounts for key users)
  • Project coordination :

  • Collaborate in project planning
  • Assure delivery of tasks as planned
  • Provide adequate reporting to assigned sub-projects and tasks
  • Initiate escalation processes, in a timely mannerQualificationsEducation : Bachelor or Master Degree in Computer Science or similar
  • Language(s) : Spanish, English (native or business fluent); German desired

    Work Experience : 3+ years IT industry experience

    Technical knowledge :

    Proficient use of the MS Office Suite

    Good knowledge of IT-Shop

    Good knowledge of ITIL

    Good knowledge regarding the IT Service Industry

    Good project management skills (SCRUM preferred)

    Basic knowledge of SCCM

    Basic knowledge of Active Directory

    Structured communication

    Corporate Skills : Agile mindset

    Agile mindset

    Collaboration and teamwork

    Service and customer oriented

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