It Site Administrator
Tijuana, Baja California, México
hace 4 días
source : JobLeads

Descripción y detalle de las actividades

  • Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees
  • Break / Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break / Fix support, advice and assistance to employees
  • The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
  • Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices
  • Good printer support, Basic VOiP equipment, Support for mobile devices
  • Install and troubleshoot the VPN client like the Cisco connect. Webex, Jabber installation and troubleshooting.
  • Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and scanner, printer, fax, VOIP phones
  • Installation, good troubleshooting skills of desktop client applications like MS Office, Acrobat, AutoCAD, Java, VPN Software, Symantec Antivirus, Visio, dameware, PDF creator, WebEx etc.
  • Good understanding of OS, application deployment solutions like Netinstall or Microsoft Deployment services, SCCM.
  • Knowledge of support for Mobile devices, with focus on Android
  • Good Administration of windows 2003, 2008, 2012 Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.
  • Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.
  • Knowledge in network LAN, WAN, functionality of switches, routers, firewalls and VPN
  • Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk. Mentor to Junior team members
  • Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Adminis
  • Experiencia y requisitos

  • 5-8 years of experience supporting companies with more than 30 physical and virtual Windows servers
  • 3 to 5 years of experience in supporting transnational companies.
  • Experience for negotiation with suppliers for 3 to 5 years.
  • Proven experience for the development and execution of the data center's technological renewal strategy.
  • Professional career related to information technologies.
  • Leadership.
  • Change Orientation.
  • Collaboration.
  • Judgment.
  • Result Driven.
  • Analytical.
  • Problem solving skills.
  • SAP knowledge
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