IT Client Support Specialist

Polaris

Apodaca, Nuevo Leon MX

hace 2 horas

JOB SUMMARY :

IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.

In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Assess and prioritize daily work based on outstanding Worldwide Service Desk issues

Ticket and time tracking using our ITSM solution, ServiceNow

Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities

Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology

Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages

Administration of Active Directory and O365 for all user and end-user system objects

Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities

Maintain ongoing computer refreshes and setups

Create documentation, standard work, and knowledge base articles

Act as a local resource for Worldwide Service Desk projects

Participation in after hours on-call support may be required

SKILLS & KNOWLEDGE :

Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required

Advanced knowledge of Windows 7, Windows 10, and server operating systems required

Experience configuring and maintaining laptops and desktops in an enterprise environment required

Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint

Self-motivated with the ability to work independently and / or collaboratively with remote peers

Excellent communication and customer service skills required

2-year technical degree or equivalent experience required

3-5 years' experience working in an enterprise helpdesk setting required

WORKING CONDITIONS :

Manual and physical dexterity required

Must be able to lift 40 + pound equipment

Warehouse, office, and manufacturing environment

Occasional travel may be required

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