IT Client Support Specialist
Polaris
Apodaca, Nuevo Leon MX
hace 2 horas

JOB SUMMARY :

IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.

In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams.

ESSENTIAL DUTIES & RESPONSIBILITIES :

  • Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
  • Ticket and time tracking using our ITSM solution, ServiceNow
  • Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
  • Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
  • Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
  • Administration of Active Directory and O365 for all user and end-user system objects
  • Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
  • Maintain ongoing computer refreshes and setups
  • Create documentation, standard work, and knowledge base articles
  • Act as a local resource for Worldwide Service Desk projects
  • Participation in after hours on-call support may be required
  • SKILLS & KNOWLEDGE :

  • Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
  • Advanced knowledge of Windows 7, Windows 10, and server operating systems required
  • Experience configuring and maintaining laptops and desktops in an enterprise environment required
  • Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
  • Self-motivated with the ability to work independently and / or collaboratively with remote peers
  • Excellent communication and customer service skills required
  • 2-year technical degree or equivalent experience required
  • 3-5 years' experience working in an enterprise helpdesk setting required
  • WORKING CONDITIONS :

  • Manual and physical dexterity required
  • Must be able to lift 40 + pound equipment
  • Warehouse, office, and manufacturing environment
  • Occasional travel may be required
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