Customer Success Specialist
Greenlee Textron Inc
Guadalajara, Jalisco,  Mexico
hace 6 días

Description

Customer Success Specialist is responsible formaintaining and expanding client relationships with strategically important orlarge customers.

This person represents the entire range of company productsand services to assigned customers. They are responsible for training andleading the customer account planning cycle and ensuring assigned customers’needs and expectations are met by the company.

Assists sales in transitioning the client from anew customer to a long-term account.

Acts as a liaison between Emerson and client toadvance and strengthen client relationships.

Provides remote customer training and furtherseducation efforts for customers.

Periodic regional customer onsite trainings.

Monitors all internal activities in support ofcustomers.

Facilitates open ended and interdepartmentalcommunications regarding account specifics.

Creates and implements ongoing customercommunications that maintain company visibility.

Assists customers with inventory management.

Maintains an accurate sales database.

Close contact with Purchases to maintain thecorrect product inventory for Cargo products.

New customer upload control.

New product introduction Mexico upload.

Document and maintain internal processes and SOPfor Cargo activities.

Work with CSR to assure the correct Orderprocessing and follow up to deliver order to customer.

Requirements

  • Bachelor’s degree or equivalent experience is preferred.
  • Experience in account management or in the software / technology industry is a plus.
  • Competent with Microsoft Office suite.
  • Customer focused, excels in surpassing client expectations.
  • Relationship building skills.
  • Excellent Follow up Skills, ability to ensure tasks are completed.
  • Excellent Verbal and Written communication skills.
  • Self-Motivated - Proactive and thinks outside the box.
  • Ability to manage competing priorities, multitask, and work collaboratively in a team environment.
  • Excellent Time Management and Organizational skills in order to maximize your time and achieve results.
  • Willing to travel (25%).
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