Overview and Summary
This position supports the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.
This position has greater independence and customer relationship handling, over and above the Consultant role.
Essential Duties and Responsibilities
Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high quality data.
Assists management in creating estimates and proposals for clients in order to have a better understanding of the proposal process.
Serves as a contact for, and develops relationships with, the client in order to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
Acquires and maintains a thorough understanding of client data for assigned projects in order to properly create client deliverables.
Tracks, processes, analyzes and verifies data in order to improve accuracy and quality. Assumes responsibility for accurate and high quality data being utilized on assigned projects.
Accurately performs application coding and testing functions associated with the development of custom client software. Use technical skills to accurately update and maintain Urban Science internal software systems.
Adheres to quality control standards for Urban Science and client organizations. Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.
Proactively communicates with management to provide updates and report issues in a timely manner. Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
Works with manager in completing own annual goal setting and performance review in a timely manner. Works with manager to prioritize other duties as assigned.
Supervisory Responsibilities : In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff : Set objectives Participate in performance appraisals Assign and prioritize work Approve timesheets Establish and maintain quality, quantity and timeliness of work Oversee training Coach, mentor, manage, and motivate
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and / or competency needed for successful performance in the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Verbal Communication : Written Communication : Analytical Thinking : Results Oriented : Ethics & Integrity : Teamwork & Cooperation : Self-
Control : Information Seeking : Initiative : Quality Control : Customer Service : Flexibility / Adaptability : Conceptual Thinking : Interpersonal Understanding : Self-
technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.
from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role Minimum of 4 years related work experience required (6 years experience preferred)