Project Manager
TaskUs
Tijuana, Baja California, México
hace 1 día
source : JobLeads

Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.

Internal Projects

  • Own the project process from start to finish, striving to provide an amazing experience for every team member and client you work with.
  • Held accountable for the overall success or failure of the project.
  • You will be given broad / high-level dreams and targets and will need to research, research, and research a bit more as you work with your project team on potential solutions.
  • You will manage stakeholder and project expectations simultaneously for a frictionless project experience.
  • You will perform detailed checks and manage sensitive timeframes to ensure accuracy and credibility.
  • You will handle day-to-day team communication throughout each project. You will coordinate and work closely with internal departments.
  • Adapt to the changing priorities and complete deliverables on time with limited supervision in a fast-paced environment.
  • You will also approach all role responsibilities with great confidence, assertiveness, and a sense of ownership.
  • Client Projects

  • Held accountable for the overall success or failure of the launch, the internal team’s survey response of your performance, and the client’s NPS feedback of their overall implementation experience.
  • Perform deep-dive information-gathering sessions and collect client program requirements
  • Validate the workflows and processes of incoming opportunities
  • Manage client and project team expectations simultaneously for a frictionless onboarding experience
  • Provide clients with guidance and process improvements throughout the implementation cycle, troubleshooting when process and operational discrepancies arise.
  • Handle day-to-day client communication throughout each implementation, hosting clients and ensuring that client satisfaction and confidence in Company remains high throughout the implementation
  • Requirements :

  • Bachelor’s degree or equivalent work experience.
  • 5 years of experience in project management
  • 2+ years in operations and / or account management, working directly with clients
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills
  • Excellent attention to detail with a commitment to accuracy and quality
  • Dreamers with a passion / experience of taking dreams and turning them into ridiculous realities.
  • Fluent in Spanish.
  • Nice To Have

  • BPO experience.
  • International vendor management experience.
  • Experience building new sites or launching new geos.
  • Advanced knowledge of email ticketing and cloud-based systems (i.e., 8x8, Aircall, Five9, Salesforce, Zendesk).
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación