Project Manager
Tijuana, Baja California, México
hace 1 día
source : JobLeads

Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.

Internal Projects

  • Own the project process from start to finish, striving to provide an amazing experience for every team member and client you work with.
  • Held accountable for the overall success or failure of the project.
  • You will be given broad / high-level dreams and targets and will need to research, research, and research a bit more as you work with your project team on potential solutions.
  • You will manage stakeholder and project expectations simultaneously for a frictionless project experience.
  • You will perform detailed checks and manage sensitive timeframes to ensure accuracy and credibility.
  • You will handle day-to-day team communication throughout each project. You will coordinate and work closely with internal departments.
  • Adapt to the changing priorities and complete deliverables on time with limited supervision in a fast-paced environment.
  • You will also approach all role responsibilities with great confidence, assertiveness, and a sense of ownership.
  • Client Projects

  • Held accountable for the overall success or failure of the launch, the internal team’s survey response of your performance, and the client’s NPS feedback of their overall implementation experience.
  • Perform deep-dive information-gathering sessions and collect client program requirements
  • Validate the workflows and processes of incoming opportunities
  • Manage client and project team expectations simultaneously for a frictionless onboarding experience
  • Provide clients with guidance and process improvements throughout the implementation cycle, troubleshooting when process and operational discrepancies arise.
  • Handle day-to-day client communication throughout each implementation, hosting clients and ensuring that client satisfaction and confidence in Company remains high throughout the implementation
  • Requirements :

  • Bachelor’s degree or equivalent work experience.
  • 5 years of experience in project management
  • 2+ years in operations and / or account management, working directly with clients
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills
  • Excellent attention to detail with a commitment to accuracy and quality
  • Dreamers with a passion / experience of taking dreams and turning them into ridiculous realities.
  • Fluent in Spanish.
  • Nice To Have

  • BPO experience.
  • International vendor management experience.
  • Experience building new sites or launching new geos.
  • Advanced knowledge of email ticketing and cloud-based systems (i.e., 8x8, Aircall, Five9, Salesforce, Zendesk).
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