What You'll Do
Technical Services is team of elite technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.
Our success is validated through extraordinary business outcomes for our customers and partners including industry recognition and high level of employee engagement.
The Cloud Support Organization within Technical Services continue to drive industry-leading Cisco solutions and assist our customers migrating to software, cloud and XaaS.
Who You'll Work With
The Cloud Services team provides second / third level technical support for Cloud / Hybrid solutions and cloud enabled end point products on a worldwide basis via inbound / outbound phone calls, email, web and remote access.
Provide consultation to independently troubleshoot & debug solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers to resolve issues.
Who You Are
You will support Cloud and Hybrid Products : Cisco WebEx, Jabber IM (Cloud), CMR Cloud and Hybrid, Spark Services (Call, Message, Meet), hybrid services and along with phone and conferencing end points connected to the cloud.
You can provide highest-level technical support to help resolve complex customer problems from on-prem to Cisco Cloud. You'll engage with the Engineering Business Unit to influence the quality and service ability of the products you support.
You contribute technical documentation (not included in the product documentation) that's needed by customers to effectively troubleshoot the product / solution and available for use.
You can innovate by identifying and working with your BU to improve tools, script automation, or other activities that will enable the TAC engineer to work more efficiently and speed accelerate issue identification and resolution.
You love mentoring and mentoring others to help them advance in their career. You will participate in delivering and exceeding customer service level commitments.
Required Skillsets :
Desired Cisco Product Knowledge :
Real time service support environment experience is highly desired.
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers. We Are Cisco.