MX69561932 Customer Connect Supervisor
ABB Mexico
San Luis Potosi, San Luis Potosi
hace 6 días
source : Ecadoo

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy Lead a team of specialists who provide internal and external customers support technical order assistance payment related assistance Oversee customer support process definition implementation and exacution in order to archive target levels of service quality operational eficiency and customer satisfaction nbsp Your responsibilities Strategy Creates implements monitors and reviews customer support strategy Targets Defines key targets and ensures these are archived for the customer support Process developmet Develops implements and maintains customer support processes Customer assistnace Ensures the resolution of customer issues order technical payment by coordinating with Sales Operations Supply Chain Management and other internal and or external teams Coordinates resolution with After Sales Service and or Spare Parts teams Quotations invoicing credit limits Oversees price quotes to customers Ensures timely issue of invoices for revenue generation Identifies and closely follows up on customer issues relating to credit Special requests Recommends appropriate solution for special customer requests and coordinates with related teams to ensure the complete handling of the request resourcing quotes price lists invoince is in place Reporting Establishes regular reports and statistics of the customer support process People leadership and development Ensures that the area of responsability is properly organized staffed skilled and directed nbsp Your background We are looking for a candidate with the following knowledge skills and experience Bachelor s Degree in Administration Marketing Commerce or related 5 years of experience Fluent English Customer assistance

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