Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ : PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.
Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.
Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.
Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal Mexico is looking for an innovative, energetic, strategic and highly motivated candidate for a Large Merchant relationship management position.
Candidates with business school background should be looking to work in a fast paced and challenging team environment where the ability to work / interface with all areas of the business is essential.
Role will interact with Business Development, Sales teams, Integration, Marketing and Product Teams.
You will work as part of the Merchant Services team. This team is focused on developing the relationship with Top Mexican e-merchants.
You will be in charge of a portfolio of key business accounts and ensure their retention and growth whilst building lasting and profitable relationships and developing an in-depth understanding of their business model and objectives.
You will position yourself as an expert of the e-commerce and PayPal solutions, deliver best-in-class service levels and negotiate mutually beneficial commercial and marketing agreements.
You will operate within a very dynamic and challenging team environment and will have to demonstrate your ability to interact with various internal and external stakeholders with their own goals.
You will report to the Head of Relationship Management Mexico.
Roles & Responsibilities
Management and development of a portfolio of Key Accounts
Retention and development of a portfolio of approx. 25+ Key Merchant Accounts :
Retention and problem-solving : fraud, risk, operational issues.
Business development : PayPal's market share increase with a deeper client relationship, the optimization of PayPal's integration on new merchant sites and the launch of new innovative payment solutions with the Merchants, the increase of PayPal share of business in the Client's group, and efficient marketing campaigns.
Commercial negotiations including Merchant fees.
Cross-functional project management with various teams including Sales, Legal, Risk, Fraud, Marketing, Finance and Product in order to define actionable and customized solutions to meet Merchant’s needs.
Reporting, analysis and enhancement of PayPal value proposition
Monitoring of PayPal's turnover in the portfolio : analysis of the impact of PayPal's integration mode, marketing campaigns, seasonality and risk profiles, and monitoring of the portfolio's performance against targets.
Regular business reviews with Merchants.
Development of best practices in terms of marketing, fraud and risk management in a cross-functional project mode.
Position Requirements :
At least 3 years work experience, with a successful B2B sales / key account management experience
Genuine interest for e-commerce and payments
Proven relationship management and negotiation skills, flexibility
Experience in leading cross-functional projects with various internal stakeholders spread globally, and with demanding external stakeholders (including Client's Top General, Commercial, Marketing and Finance Management)
Fluent Spanish and English
Leadership, autonomy, tenacity
Excellent intellectual, analytical rigor and quantitative analysis capabilities
Solution-driven problem solver with an innovative mindset being able to think outside the box
Ability to interact in many-way communications (email, chat, conference calls) and convey messages both verbally and in written communications.
Excellent customer communication and presentation skills
Resilience and ability to conduct change
Very organized, self-starter, results- and quality-oriented
Quick learner, capable of understanding the intricacies of a complex product in a complex industry
An excellent team player with great interpersonal, cross-cultural and communication skills