Product Support, Intern
Epicor Software
Nuevo León, Monterrey
hace 9 horas

About the Role :

Basedin our Support Centre, located in Monterrey, Mexico, our support organizationis strongly customer focused and comprised of highly skilled and well-motivatedSupport Analysts.

Your primary job function is to provide Technical support viaphone / email / fax :

WhatYou’ll Do :

  • Respond to client calls in a professionalmanner, providing appropriate solutions and advice
  • Interact with clients in performing complextesting, support and troubleshooting technical functions remotely.
  • Ensuring Service Quality levels are maintainedand adhered to
  • Ensuring all issues are handled in a timelymanner
  • Reviewing outstanding issues, ensuring clientsare kept informed of progress
  • Attending relevant Epicor product trainingcourses, in-line with our internal certification scheme
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