Portuguese Collections Specialist
Genpact
Cd. Juarez, Mexico
hace 13 horas

Portuguese Collections Specialist - Process Developer

In your role as an Invoice to Cash Collections Analyst you will manage Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.

You will furthermore support Account Receivable operations providing and receiving information from customers, following-

up on billing, collection and cash application.

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And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

  • Analyze aging reports and initiate calls to customers with past due balances to arrange for payment
  • Initiate collection calls to major account customers, research and resolve past due / billing issues on accounts that have resulted in delinquent payment -
  • Resolve customer complaints and research account discrepancies; analyze receivables data for customers - Forecast cash collections, evaluating and escalating issues to appropriate contacts -

    Perform accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information -

    Maintain call logs and expected payment dates - Evaluate if credit or debits need to be issued and rationalize payment plans with customers.

  • Daily interaction with customers, including follow-up when expected payment has not been received - Assist in resolving billing issues -
  • Prepare metric and KPI analysis and explanations behind portfolio performance variations

  • 3+ years of Collections experience
  • Factoring and Trade Finance experience is a plus - Receivables and credit management experience - Risk management experience and financial background -
  • Problem-solving ability - Account management and planning experience preferred, ability to gain senior client buy-in - Proven experience with LEAN, Six Sigma methodologies -

    Ability to work independently - Ability to work under pressure in a fast paced environment - Demonstrated effective organization skills and attention to detail -

    Strong analytical skills Organization and time management skills - Strong interpersonal and team building skills - Strong verbal and written communication skills -

    Strategic thinking - Results Oriented

  • Strong orientation towards process improvement - Ability to build and maintain effective customer / client relationships -
  • Ability to manage through multiple systems and competing priorities - Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues

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