Portuguese Collections Specialist - Process Developer
In your role as an Invoice to Cash Collections Analyst you will manage Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.
You will furthermore support Account Receivable operations providing and receiving information from customers, following-
up on billing, collection and cash application.
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Resolve customer complaints and research account discrepancies; analyze receivables data for customers - Forecast cash collections, evaluating and escalating issues to appropriate contacts -
Perform accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information -
Maintain call logs and expected payment dates - Evaluate if credit or debits need to be issued and rationalize payment plans with customers.
Prepare metric and KPI analysis and explanations behind portfolio performance variations
Problem-solving ability - Account management and planning experience preferred, ability to gain senior client buy-in - Proven experience with LEAN, Six Sigma methodologies -
Ability to work independently - Ability to work under pressure in a fast paced environment - Demonstrated effective organization skills and attention to detail -
Strong analytical skills Organization and time management skills - Strong interpersonal and team building skills - Strong verbal and written communication skills -
Strategic thinking - Results Oriented
Ability to manage through multiple systems and competing priorities - Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues