IT Support Specialist
Distrito Federal, MX
hace 5 días

Detalles del cliente

Leading seed company.

Descripción de la vacante

The main responsibilities are :

  • Qualifies incidents with a thorough diagnostic methodology
  • Participates in the delivery of new global (or local) projects and liaises with the Project Manager
  • Participates and contributes in the resolution of critical incidents (Crisis Groups)
  • Solves problems with their expertise or in-depth knowledge of specific subject (Network, Systems, OS, Active Directory, etc... )
  • Advise, and train users if needed (roadshow)
  • Performs remote or on-site interventions and resolve incidents or problems related to various technologies
  • Define and write procedures to improve support efficiency (L1, operation and L2)
  • Participates in CABs for requests submitted by CAB
  • Contributes in decision making in problem resolution or project phases
  • Offers strength in continuous improvement process
  • Ensures regular communication with its internal clients.
  • Respects the commitments of quality and calendars (KPI's, SLA's, Project Planning, etc )
  • Perfil del candidato

    Master's Degree in the IT or business field along with a strong IT background / Or Bachelor's Degree with 5 year's experience in IT and experience working with projects.

    Minimum 5 year's experience in similar role. Knowledge of ITIL standards. Good knowledge of support activities. Good command of both English and Spanish languages, both written and orally.

    Strong customer orientation. Skills of personal efficiency (adaptability, detailed, and process oriented, initiative, pro-active).

    Resistance to stress and ability to step back from certain sensitive situations. Ability to adapt your communication to your audience.

    Oferta de empleo

    100% on the payroll s CompanyBenefits above the law Work place : Querétaro

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