Detalles del cliente
Leading seed company.
Descripción de la vacante
The main responsibilities are :
Qualifies incidents with a thorough diagnostic methodology
Participates in the delivery of new global (or local) projects and liaises with the Project Manager
Participates and contributes in the resolution of critical incidents (Crisis Groups)
Solves problems with their expertise or in-depth knowledge of specific subject (Network, Systems, OS, Active Directory, etc... )
Advise, and train users if needed (roadshow)
Performs remote or on-site interventions and resolve incidents or problems related to various technologies
Define and write procedures to improve support efficiency (L1, operation and L2)
Participates in CABs for requests submitted by CAB
Contributes in decision making in problem resolution or project phases
Offers strength in continuous improvement process
Ensures regular communication with its internal clients.
Respects the commitments of quality and calendars (KPI's, SLA's, Project Planning, etc )
Perfil del candidato
Master's Degree in the IT or business field along with a strong IT background / Or Bachelor's Degree with 5 year's experience in IT and experience working with projects.
Minimum 5 year's experience in similar role. Knowledge of ITIL standards. Good knowledge of support activities. Good command of both English and Spanish languages, both written and orally.
Strong customer orientation. Skills of personal efficiency (adaptability, detailed, and process oriented, initiative, pro-active).
Resistance to stress and ability to step back from certain sensitive situations. Ability to adapt your communication to your audience.
Oferta de empleo
100% on the payroll s CompanyBenefits above the law Work place : Querétaro