Amazon Customer Excellence System (ACES) supports, coordinates and facilitates structured process improvement activities aligned to our business goals.
He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization.
The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, has an analytical mindset and has demonstrated leadership ability.
This person will need an ability to see the big picture / whole system and execute on grass root level to improve the overall network.
Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-
paced, customer-centric and ever changing Customer Service environment.
Key Responsibilities :