Software Support Engineer,
LAAgencia
Guadalajara, Guadalajara, MX
hace 3 días

Requirements:

  • 2 year as Backend Software Engineer (Backend) coding in Javascript (Node.js) or similar programming language
  • 1 year working with Agile Methodologies & Continuous Delivery Continuous Integration (CD|CI)
  • Bachelor's degree in Computer Science, Engineering or a related field
  • 1 year creating or using microservices and RESTful APIs.
  • 1 year working on Cloud
  • Activities:

  • Provide 2nd level customer support, resolving technical issues.
  • Assist customers in the technical onboarding process.
  • Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging.
  • Develop tools to aid operations and maintenance.
  • Work with engineering for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
  • Work directly with engineering to resolve escalated issues.
  • Document complaint reports and troubleshooting steps.
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