Team Lead CSX
Kueski
Guadalajara, México
hace 6 días

DO TECH SHARE WEALTH

Kueski is disrupting the consumer lending industry globally and changing the way credit risk is assessed with machine learning, big data, and other novel technologies.

Growing 10X year over year, Kueski is a startup with a presence in Silicon Valley and Guadalajara. Our investors (CrunchFund, Core Ventures Group, Sobrato, Ariel Poler) are among the best in the World, they have invested in companies like Uber, Pinterest, FourSquare, Airbnb, Square.

We are building one of the best engineering teams in Latin America, focused on improving the lives of millions of people underserved by traditional banks.

We are hiring full time engineers, scientists and management team.

At Kueski, we are evolving our technology stack to support millions of users, leading in the fintech space with innovative technological solutions.

The Engineering Development Team at Kueski designs, implements and maintains all the codebase used by both external and internal clients

The CSX team leader position is responsible for coordinating and implementing the strategy defined by the manager. Additionally, the position will be required to ensure the CSX operations by providing quality and efficient customer service to customers through the daily management of a team of employees that includes hiring, motivating, recognizing, rewarding and problem-

solving. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service of Kueski.

Main responsibilities :

  • Review and implement area indicators
  • Produce, review and amend the JD of the CPs, according to the area needs.
  • 90% of the CSX workforce covered
  • Manage roles and the leave taken by the CSX staff.
  • Continuity the processes of Kueski.
  • Management and administration of the CSX staff.
  • Identify and address staff development needs.
  • Manage the CSX team performance.
  • Experience :

  • 3 years of experience in workforce management personnel management
  • Experience in high performance Contact Center Experience in the high-performance Contact Center Industry
  • Knowledge of methodologies improvement type LEAN or SIX SIGMA, desirable (green belt). Development of various knowledge management methodologies like LEAN or SIX SIGMA, Green Belt desirable.
  • Advanced handling of Office packages Office tools advanced level
  • English 50%
  • Excellent oral and written communication team
  • Leadership
  • Contact Center systems experience.
  • Benefits and Perks :

  • Working next to a world class engineering and technical team.
  • Possibility to make a direct positive impact to millions of people.
  • Stock Options.
  • Major medical insurance.
  • Flexible work time, including working from home.
  • 10 days of vacations. You decide when to take vacation. Hard work deserves a good rest.
  • Breakfast, lunch, snacks food 24 hours.
  • Nap room. (For those moments of nap time)
  • Developer-creative oriented workspace.
  • Ping pong table.
  • Pantry Vouchers
  • Work with the funniest & awesome people in the world.
  • No dress code but PLEASE, come dressed!.
  • Location : Guadalajara, México

    Guadalajara, México

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