Manager Pre-Sales Support, Customer Intelligence Solutions LATAM
SAS Institute Inc
Mexico City, Mexico
hace 1 día

Are you obsessed with great Customer Experience and want to help our clients transform their businesses with unparalleled Customer Insight at the core?

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters whether you’re developing new solutions, enhancing customer experiences or transforming businesses.

Curiosity is our code, and the opportunities here are endless.

What we do

We’re the leader in Analytics, Customer Intelligence, Fraud, Risk, and IOT. Through our software and services, we inspire customers around the world to transform data into intelligence and importantly take action that counts.

Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. SAS believes in the whole employee experience.

Meaningful work. Empowerment to make a difference that changes people s lives. Dynamic work environments that foster innovation.

And an award-winning culture that makes it all possible. We believe great ideas can come from anywhere. Whether you re a university recruit, or an experienced professional ready for the next big challenge, SAS brings perks, passion, and the potential to grow. No limits.

What you’ll do

We’re looking for a Regional Customer Intelligence Leader to provide expertise in marketing operations, digital marketing and customer experience by guiding our sales support efforts, leading our field enablement programs and influencing how our solutions are positioned to marketers across LATAM.

With your marketing industry domain experience, you provide direct engagement support, and strategic leadership on sales opportunities to deliver credible and unique value propositions.

You will lead a high-performing team that work collaboratively across divisions and vertical markets. This position plays a critical role in translating customer feedback and industry requirements into exciting product enhancement and new offerings that enable SAS to expediate the digital transformation efforts of our customers.

You will :

  • Be responsible for supporting sales of all Customer Intelligence products in LATAM, including involvement with and direction to Product, Marketing and R&D.
  • Act as a positive role model for members on the team and an evangelist for the LATAM business, capable of representing Customer Intelligence externally and internally from a strategic standpoint
  • Hire, develop and retain sales specialists and pre-sales professionals with the necessary skills to drive our business forward.
  • Directly manage day to day activities of pre-sales staff and sales support activities.
  • Determine utilization of staff and resources to achieve sales goals.
  • Provide overall leadership on initiatives and projects; coordinates with other business units & geographies to share best practices and approaches.
  • Assist and identify key accounts, emerging technologies and initiative areas to determine strategies that maximize revenue.
  • Make decisions for team in support of regional goals and objectives; referring to upper management on major issues.
  • Provide direction and guidance to regional teams on go-to-market strategy to achieve revenue goals including customer segmentation, sales messaging, and partner channel strategies.
  • Develop content and present to executive level in sales opportunities on the business value of Customer Intelligence.
  • Develop executive level relationships on sales opportunities.
  • Ensure pre-sales team participation in activities that provide a strong transition to post-sales process and customer adoption.
  • What we’re looking for

  • A self-directed individual; able to spearhead initiatives, translate plans into specific actions across a team and execute with urgency.
  • An entrepreneurial minded person with a can-do / hands-on and transformational mentality.
  • Experience of managing a team and working cross-functionally within a matrixed organization
  • Someone who leads by example and can generate respect and loyalty from peers, superiors and subordinates, as well as external contacts.
  • Strong business acumen and commercial savvy
  • Fluency in English and Spanish
  • Nice to have fluency in Portuguese
  • You’re curious, passionate, authentic and accountable. These are ourvalues and influence everything we do.
  • Other knowledge, skills, and abilities

  • Preferably 8+ years in Customer Experience Marketing in a client environment and / or experience in a Marketing or Digital Solution focused vendor role
  • Extensive experience in pre-sales support and / or leading customer relationship role
  • Experience in a leadership role with at least 5 years in a formal management role.
  • Excellent organizational and interpersonal skills, ability to communicate and present clearly
  • Bachelor's degree, preferably in Business, Computer Science, Digital Marketing or quantitative field.
  • Why SAS

  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work.
  • No matter what your specialty or where you are in the world, your unique contributions will make a difference.

  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
  • Additional Information

  • Takes initiative to improve the outcomes of the team engagements with Business Units and Country sales.
  • Acts as a positive role model for members on the team
  • Manages escalations without direction from management or team lead.
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