Customer Service
Guadalajara, JA, MX
hace 1 día

Main Responsibilities :

Planning :

  • Prepare and follow monthly collections strategies
  • Prioritize workload with minimal supervision
  • Establish action plan to meet / exceed metrics
  • Effectively forecast month-end metric results
  • Report progress on an ongoing basis
  • Customer Contact :

  • Manage an accounts receivables collections portfolio
  • Demonstrate sound judgment, prompt follow-up, and timely escalations
  • Learn customer infrastructure, processes, contacts
  • Obtain payment remittance details and work with AR team for accurate payment allocation
  • Reconcile and align customers and Client accounts receivables situations
  • Identify, negotiate, and implement payment solutions and customer process improvements
  • Escalate disputes & non-responsiveness situations to internal / external contacts
  • Document collections in centralized systems
  • Build and maintain strong internal and external customer relationships
  • Communicate across multiple business partners (Sales, Order Management, Finance, AR, and Tax) to resolve receivable issues.
  • Identifies "at risk customers and engages key contacts to resolve AR issues.
  • Follows company and department policies and processes.
  • Dispute Resolution :

  • Facilitate dispute management process
  • Identify root causes of problems and recommend solutions
  • Communicate issues to cross-functional partners and facilitate dialogue through to resolution
  • Identify and manage disputed accounts per the dispute resolution process.
  • Document and track problem frequencies

    Escalations :

  • Escalate disputes & non-responsiveness situations to internal / external contacts
  • Communicate recommendations and results to management
  • Effectively engage all impacted business partners to ensure timely resolution.
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