Sr Customer Service Representative
Matamoros, Tamaulipas , MX
hace 1 día

Robertshaw is a leading global design, engineering and manufacturing company in the Chicago area that sells components and systems solutions into the residential white goods, commercial appliance, HVAC, and transportation industries.

Robertshaw’s global headquarters is located near Chicago in Itasca, Illinois, USA. The company employs over 6,000 employees in 14 countries, has 3 engineering centers, and 10 manufacturing locations, and 5 distribution centers.

We currently have an excellent opportunity for a Sr Customer Service to join our organization in Matamoros, Tamaulipas, Mexico.


Attend production meetings & connect sales forecast to production output capabilities, working through manufacturing and planning teams.

Attend to customer inquiries, increase metrics, run reports.


  • Capture customer orders
  • Expedite material to the customer
  • Create weekly schedule based production requirements
  • Maintain the system of sales forecast and equipment manufacturing
  • Perform required daily list of customer shipments
  • Evaluate monthly sales accounting
  • Update sales forecast
  • Follow up on customer shipments
  • Ensure compliance with the daily production schedule
  • Work with the accounting department and shipments to ensure that customers pay their bills on time
  • Evaluation of sales on a daily basis

  • Bachelor Degree
  • 3 - 4 years in similar position or as Planner / Buyer
  • Proactive
  • Excellent communication skills
  • Excel expert
  • Bilingual Spanish / English
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