TheCloud and Systems Administrator(CSA) will install, configure and maintain both on premises IT services and cloud-based technologies.
The CSA will providealso provideday-to-day support for a global enterpriseto ensure the end users have the technologies needed to behighlyproductive.
While the focus will be with Microsoft based technologies, the CSA will also be hands-on with various other technologies.
The Cloud and Systems Administratormustbe able toclearly communicate with the customers to gather requirements and translate them to solutions using theright technologies.
Additionally,must be able to analyze, design and create end-to-end systems, scripts or processes. Using these skills, the CSA would also then plan, test and deploy changes toexisting systems.
He will be responsible for trainingusersas well as monitoring the releasedITapplications.
Provides day to day support to existingworkflows andITsolutions. Implementation ofnew systems, services and applications.
Monitoringand tend analysis to proactively address issues. Troubleshooting system or application issues. Effectively gathering requirements vs documenting a request.
Presenting proposals tocustomers withthe appropriate solution. Providing training and user manuals to users ofanew system.
Logging detailed and accurate data on Service Desk ticket management tool (Service-Now). Follow documented processes and procedures, especially when adhering to compliance andstandards regulations Participate in IT related projects as needed.
Other duties as assigned. Buildingcross functional relationships with other IT Teams and Business units
Desired Qualifications :
Experience with Microsoft Office 365 / Azure Experience withsupporting Windows Server 2016 / 2019in a medium to large company (200+ servers) Experience with Active Directory is a must , LDAP & SSO technologies Experience withworking in amulti-site enterprise environment Experience with PowerShell to script or automate Experience in a programing language such as ASP.
net, C#, VB, PHP, Java is a plus. Highly customer focused,detail-orientedindividual Analyticaland critical thinkingskills, attention to detail, consistent follow-through to assure problems are resolved Strong work ethic Positive attitude and able to work well under pressure Strong communication skills.
Ability to present complex topics to non-technical people.
Language Requirements :
Bilingual -Englishand Spanishwritten and verbal communicationskills