Logistics Analyst LAS
Lenovo
Monterrey, Nuevo Leon, Mexico
hace 1 día

Position Description : Role :

Role :

  • Monitor & control DCG deliveries, problem escalation & resolution forcarriers to execute.
  • Work closely with carriers to deliver an operational service and performanceof the highest caliber - including operations, quality, performance trending,action plans
  • Communicate effectively and assertively with carriers to ensure they providea world class service and back it up with excellent customer service.
  • Identify cost initiatives & efficiencies within the processes that willdrive cost reductions & improved Customer Experience.
  • Retain good relationships with key providers & suppliers to deploy StrategicBusiness changes.
  • Key Responsibilities

  • Operational Performance Management of logistics partners across Geo
  • Take a lead role in the operational management of delivery services withcarriers ensuring all key customer requirements are met, deliveries areexecuted to the highest standards and late / poor deliveries are kept to anabsolute minimum
  • Ensure that carriers operate an effective BMS and can identify & quantifyroot cause issues
  • Hold carriers accountable for operational issues and review recovery actionplans and improvements and drive actions to closure
  • Work with carriers to develop and implement ongoing improvements andinnovations to the service / network they provide to Lenovo this could befocused on cost or speed
  • Position Requirements :

  • Desired Skills & Expertise
  • Experience working in 3PL / 4PL environment
  • Broad knowledge and experience in both domestic and international freightnetworks using Truck, Air, and Ocean modes of transportation.
  • Experience in analyzing and optimizing logistics solutions to offer costeffective and fast customer delivery
  • Effective interpersonal skills for coordination and collaboration withdistributed international teams
  • First class customer service skills and approach
  • Confident and Can Do attitude coupled with drive to deliver results andprofessional integrity
  • Dynamic and high performing individual with keen analytic and problemsolving abilities
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