Position Description : Role :
Monitor & control DCG deliveries, problem escalation & resolution forcarriers to execute.
Work closely with carriers to deliver an operational service and performanceof the highest caliber - including operations, quality, performance trending,action plans
Communicate effectively and assertively with carriers to ensure they providea world class service and back it up with excellent customer service.
Identify cost initiatives & efficiencies within the processes that willdrive cost reductions & improved Customer Experience.
Retain good relationships with key providers & suppliers to deploy StrategicBusiness changes.
Operational Performance Management of logistics partners across Geo
Take a lead role in the operational management of delivery services withcarriers ensuring all key customer requirements are met, deliveries areexecuted to the highest standards and late / poor deliveries are kept to anabsolute minimum
Ensure that carriers operate an effective BMS and can identify & quantifyroot cause issues
Hold carriers accountable for operational issues and review recovery actionplans and improvements and drive actions to closure
Work with carriers to develop and implement ongoing improvements andinnovations to the service / network they provide to Lenovo this could befocused on cost or speed
Position Requirements :
Desired Skills & Expertise
Experience working in 3PL / 4PL environment
Broad knowledge and experience in both domestic and international freightnetworks using Truck, Air, and Ocean modes of transportation.
Experience in analyzing and optimizing logistics solutions to offer costeffective and fast customer delivery
Effective interpersonal skills for coordination and collaboration withdistributed international teams
First class customer service skills and approach
Confident and Can Do attitude coupled with drive to deliver results andprofessional integrity
Dynamic and high performing individual with keen analytic and problemsolving abilities
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