About the Role
Exception based handling of accounts with focus on data quality and driving value through active application of client segmentation
Technical verification of accounts within the context of our validation framework and contract wording
Account Processing per established guidelines / processes which may include escalations to Claims Operations
Balance Settlement with External Clients according to reinsurance terms and agreements
Cash Flow Management : timely collection of Accounts Receivable, management of Financials within Portfolio assigned in collaboration with RLM Cash Team
Ensure that agreed priorities, deadlines and service standards are achieved
Achieve target KPIs (Key Performance Indicators)
Constantly look to enhance service standards and quality
Proactive investigation, analysis and interpretation of processed accounting information with root cause identification
Regular reporting to supervisor and internal stakeholders
Sharing information with other team members and working cross functionally, as needed
Data Quality control and risk management-related activities according to internal guidelines
Contact internal and external clients directly (written or verbal) to clarify and resolve operational issues such missing accounting information, incorrect data as identified by validation framework, payment delays, etc.
Accountable for effectively handling allocated portfolio or assigned tasks while ensuring that deliverables are met (quality, turn-
around time, and other defined performance indicators). Performs and / or oversees processing work performed by peers for the clients / accounts and / or processes assigned, providing guidance on reinsurance accounting matters as well as authorization and / or escalation of financial transactions and / or payments as per authority matrix, as well as escalate issues to management and / or senior management as per business judgment.
Handles internal / external client relationships as per assignments.
University degree preferably in the area of finance, accounting, economics or administration
Language skills : Fluent or Advanced comprehension and use of English (written, spoken, listening)
You will send correspondence in English with internal and external clients via email, phone calls, and visits as required
You will exercise critical thinking analysis and problem solving with root cause identification
You will acquire experience in workflow technologies (ACORD, B3i, Robotics, etc.)
You will require agility and navigate ambiguity to deliver on core expectations through change
You will work collaboratively in virtual / remote international / global / multicultural team environment
Strong analytical skills detail oriented
Team player, willingness to share pertinent business information
The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.
Decisions on employment are solely based on an individual's qualifications for the position being filled