The Operations Specialist will in his role assist SoftwareOne’s Local Operations and Sales Teams with creating and maintaining contracts, providing data from the Microsoft site that can be used for new opportunities, process orders and submit requests to the Microsoft Regional Operations Centers.
The team will be the gateway between SoftwareONE’s subsidiaries and the Microsoft ROCs. The Operations Specialist will work in a team that is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy and speed of processing.
The focus is global, with direct reporting to the Operations Team Leader at GSDC and close collaboration with the Global Service Owner.
The Operations Specialists Team is one of the growing units in SoftwareOne’s Global Service Delivery Center and currently looking for motivated and experienced employees to take the next step in its development as operational backbone for SoftwareOne’s strategy and vision towards Software Portfolio Management.
Escalation Management & root cause analysis skill.
Good customer interaction experience.
Assist the local subsidiaries with the setup of new agreements through the Microsoft eAgreements tool
Follow up on signing and activating of new agreements
Mirroring of newly activated Contracts in our ERP system
Data Management to reflect actual performance and price levels
Order creating and submission through the Microsoft Order tools
Following up on open orders, reconciliations of license reservations
Assist with changes on the customer portal
Clean up and standardization of contract cards across the region, according to program rules and status
Download of explore.ms data that will enable the business to analyze performance and act on opportunities
Assist in the sharing of the above data on the regional SharePoint Portals
Preparation and submission of contract related paperwork to the different ROCs
What we need to see from you
Excellent communication, organization, multitasking, and time management skills
Excellent Excel Skills including use of pivot tables
Solid problem solving, consultative and research skills
Experience in sales, SAM and business related activities in software industry would be an added advantage
Should have working experience Microsoft Tools (MOET, POET, eAgreement, explore etc.)
Experience with Navision is an advantage
Should have working experience with LARs and software distributors.
The candidate must have a graduate degree from a recognized University
Microsoft licensing knowledge & certification will be added advantage.
Excellent English written & verbal Skills
3-7 years professional experience in software industry
Must be a team player and able to work with and through others.