Innova Project Engineer
Marel
Ciudad de Mexico, Mexico
hace 2 días

The main objective of this role is to deliver Innova services and projects to Marel’s customer

  • Configuration and deployment of Innova in Level 1 projects according to documented specification
  • Provides user training for customers and internal training for Marel employees
  • Assist with in-house activities related to Innova projects server pre-builds and project support in both level 1 and 2 projects
  • Accountable for providing a well-documented Level 1 solution to the customer
  • Support Level 2 project teams
  • Provide Level 1 support to technical issues, internally as well as for customers
  • Creates knowledge base articles both for new configurations and for solving known issues.
  • Provide on-site delivery of services to customers for running Innova systems, including add-ons, modifications, maintenance and upgrades
  • Provide services to fulfil scheduled Service Level Agreement tasks
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