The Appointment Scheduler is responsible for supporting the appointment desk with operational tasks within the TMC Transportation Management System, general appointment desk maintenance and any additional structured work assignments required.
They are accountable for completing all assigned tasks with accuracy and timeliness. The Appointment Scheduler is expected to handle any internal or external communication with professionalism and courtesy.
Ensure appointments are scheduled for pickup and / or delivery with shippers and receivers utilizing various scheduling methods including the following :
o Customer website
Schedule appointments utilizing the expectations and scheduling guideline processes as outlined by each customer
Provide timely and professional written and verbal responses to customer requests
Monitor any team mailboxes
Resolve simple exceptions to any pre-defined processes
Make appointment and date changes as requested by the customer within the Transportation Management System
Run, format, and distribute any reports to the appropriate internal or external parties as required
Contributing to projects that utilize the TMC project-based delivery model
Other duties as assigned
Required Qualifications :
Customer service experience preferred
Supply chain and / or transportation experience preferred
English and Spanish Advanced.
Preferred Qualifications :
Knowledge, Skills, and Abilities
Must exemplify TMC IMPACT Values (Innovative, Motivated, Positive, Accountable, Character, Teamwork)
Knowledge in Microsoft Outlook
Knowledge in Microsoft Excel
Information systems acumen
Ability to think critically and solve problems quickly and accurately
Ability to work in a team oriented, fast-paced and dynamic environment
Strong written and verbal communication skills
Ability to work a flexible schedule on occasion, including overtime hours when requested
Collaborative workstyle required to be successful in this role
Ability to travel on occasion (approximately 0-15%)
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers.
Join our diverse team to innovate, solve problems, have fun and thrive.