WLS Systems Analyst
NetSuite Inc.
Guadalajara/Zapopan, Mexico, MX, MX
hace 6 días

Job Description - WLS Systems Analyst (19000MCC) Preferred Qualifications

ORACLE'S ADVANCED CUSTOMER SUPPORT SERVICES - ACS

  • Facilitate customer relationships with Support and provideadvice and assistance to internal Oracle employees on diverse customersituations and escalated issues.
  • Resolve high level, very complex, or previously unknownissues requiring expert technical knowledge of Oracle Fusion MiddlewareWebLogic Server and related Products and supporting troubleshooting tools.
  • From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

  • Support various Oracle Fusion Middleware WebLogic ServerBusiness Processes.
  • Performance tune Oracle Fusion Middleware Solution Stacks.
  • Apply knowledge of Oracle Fusion Middleware WebLogic installation.
  • Troubleshoot and debug all the tiers in the Oracle FusionMiddleware tech stack.
  • Work with the customer to establish action plans andprovide guidance in support of Oracle Fusion Middleware WebLogic and relatedApplication Servers.
  • Research technical and industry related issues in theOracle Fusion Middleware products.
  • Analyze root cause of difficult problems involvingmultiple Fusion Middleware Components related to the use of WebLogic.
  • Interface with Oracle Lines of Business during escalationsand expedite resolution.
  • Perform patch validation, upgrades and installations inlab and customer instances.
  • Identify and communicate pertinent Oracle alerts to thecustomer contacts and customer account team.
  • Perform regular status reviews of problems / issues.
  • Interface with Oracle development, consulting, and on-sitesupport.
  • Perform trend analysis and initiate corrective actions.
  • Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

  • Be available to work in 24x7 capabilities if an escalationrequires flexibility in work schedule.
  • Employer will accept Bachelor’s degree in Computer Science,Electronic Engineering or related technical field, followed by five years ofprogressive, post-

    baccalaureate work experience in job offered or five years ofprogressive, post-baccalaureate work experience in an analyst orengineering-

    related occupation. Experience should include :

    1. Support of multiple Fusion Middleware WebLogic andrelated products

    2. Full life cycle implementations of Oracle FusionMiddleware Suite

    3. Large scale Fusion Middleware implementations

    Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

    Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

    Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others.

    Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.

    Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position.

    In addition, experience with Oracle*s core products, applications, and tools.

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