Software Support Specialist
Amdocs
Guadalajara, Jalisco, México
hace 1 día
source : JobLeads

Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.

In one sentence

  • Responsible for providing best-in-class technical support to a global customer base.
  • Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction
  • What will your job look like?

  • You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product / solution performs within optimal design specifications.
  • You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
  • You will analyze production issues from the business and application / code perspective and outlines corrective actions.
  • You will be the technical focal point with other teams to resolve cross product / solution issues.
  • You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.
  • You will bring continuous improvements / efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
  • Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.
  • You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.
  • You will communicate with internal / external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
  • Bachelor’s degree in Science / IT / Computers or equivalent
  • 5 Years’ experience as Java Developer
  • Kubernets, Cloud and Microservices
  • English : 85% spoken
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