Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.
As a Team Lead, you will manage the day-to-day frontline business including performance, billing accuracy, adherence, and ensuring KPIs are met.
You will work with the management team to recommend, contribute to, and implement strategic plans, policies, and procedures.
You will have weekly syncs with Team Leads, and one on one coaching and development with Teammates as needed.
You will meet with senior management and clients as needed to continue business growth. You are responsible for interviewing Team Leads and Quality Analysts.
You will partner with the training department to deliver a cohesive onboarding experience from training to production, and also contributing to continuing education courses.
You will also promote department culture.
What is it they are looking for? Well since this is a Team Lead they need someone with at least 2 years of experience or previous role and / or background in supervisor position.
They also prefer someone who has experience in launching new products.
Now let’s get technical. They are looking for someone who is computer literate and proficient in the use of Microsoft Windows and the Office suite of programs.
Someone who can type a minimum of 30 wpm. Someone who has strong verbal and written communication and comprehension skills.
What else? Well, they need someone who is able to work a flexible schedule which includes 24 / 7 hours of operation and holidays.
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