IT Proximity
BNP Paribas
MX, DIF, Miguel Hidalgo
hace 1 día

Responsibilities

Build,deploy, configure and support NEOS hardware workstations, laptops, tablets andcomponents

Conductsmall and large scale hardware deployments

Diagnoseand resolve workstation hardware issues

Deploy andmove printers

Diagnoseand resolve printer related issues

Performregular maintenance on local and networked printers

Deploy andsupport phones from a hardware and patching perspective

Relocateuser’s workstations and printers

Troubleshootand fix IPTV HW connection issues

Conductand support moves, adds and changes as planned by the Facilities department andIT Move coordinators

Provideday-after move support

Patchnetwork and voice connections

Troubleshootand fix local network related issues, mostly related to horizontal cabling

Troubleshootand fix local phone related issues

Patchcable TV connections

Troubleshootand fix local cable TV connection issues

Takesurveys of users’ phones, printers, copiers, scanners and PC equipment whenneeded

Implementcabling projects

Adhere toquality assurance guidelines to ensure that all hardware conforms to BNPParibas standards

Provideon-site IT support to users, as an extension of the regional Service Desk &Proximity teams

Frequentlymonitor ServiceNow and Outlook queues to ensure that all tickets and e-mailsare addressed promptly

Resolvebasic Windows account, print service and other application / software issuesusing various tools available

Provision Softwarepackages through Active directory, SCCM and End User Portal

Trackoutages and provide updates to regional BNPP staff

Documentand maintain the procedures and technical guides for local information sharing,with training to other local IT team members

Must beable to work some weekends or after hours to support projects or moves

Producedaily check-out reports

Back upother local IT team members when needed

Qualifications

InformationTechnology technician, or similar education

At least 1year of experience in an IT support role

Ability toread and interpret documents such as safety rules, procedure manuals, operatingand maintenance instructions

Ability towrite routine reports

Goodverbal communication skills

Stronganalytical skills and ability to solve practical problems

Ability tointerpret a variety of instructions furnished in written diagram, oral orschedule form

Must beable to work as part of a cohesive team

At aminimum, elementary to Limited working professional proficiency in English

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