Customer Success Manager (Insurance Vertical)
Shift Technology
Ciudad de México, Ciudad de México, México
hace 1 día
source : JobLeads

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Customer Success Manager (Insurance Vertical)

at Shift Technology Mexico City, Mexico City, Mexico

Shift Technology is reinventing insurance claims automation and fraud detection with AI. We help insurers fully automate more claims, deliver a great customer experience while protecting against risk, and accurately identify suspected claims fraud, making investigative teams more effective and reducing fraud losses.

Since our launch in 2014 in Paris, we've raised over $100M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Mexico, Hong-Kong and Sao Paulo, currently work with more than 80 insurers globally.

If you are excited about joining a fast-growing insurtech innovator with a passion for excellence and global culture, Shift is the place for you.


Customer Success team engages our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals.

You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.


  • Drive retention and growth of clients by understanding their business needs and helping them succeed
  • Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
  • Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
  • Marshall resources across the Shift organization as needed to support customers’ needs
  • Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Travel and meet with customers onsite to discover and understand their needs and help them develop a Force / Luke onboarding process;

  • Have at least 3 years of successful experience managing key Accounts in a SaaS company. Knowledge of the insurance industry is strongly preferred.
  • Have excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple;
  • Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
  • Can manage multiple accounts simultaneously;
  • Have a university degree in a business-related field;
  • EEO Statement

    At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

    Shift is proud to be an Equal Opportunity Employer.

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