Consulting Engineer (Intern) - Mexico
Cisco
Mexico City, Mexico
hace 5 días

Consulting Engineer

As a Customer Experience Consulting Engineer, you will work on leading-edge technology with a keen focus on enabling Cisco’s global customers to achieve successful business outcomes.

You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries.

You will join a cohort of engineers to build your technical expertise, learn Cisco specific technologies and how to build a positive experience for our customers.

You will make a proven impact on network infrastructure and solutions like security, mobility, and cloud. Customer Experience covers the full customer life-

cycle experience. There are two main paths initially available to you when you join our team : professional services and support services.

Professional Services

Focuses on customer engagements that include plan, design, implementation and optimization services.

  • Consult with customers to identify problems and build the best solutions
  • Review network requirements and propose appropriate designs
  • Build and maintain relationships with a wide range of customers
  • May require travel to customer sites (amount of travel varies with the role and technology)
  • Support Services

    Focuses on ensuring our customers are able to fully utilize services by addressing technical issues and preventing costly down time.

  • Troubleshoot and resolve complex technical issues in network services
  • Create technical documents to build Cisco's intellectual property and technical knowledge base
  • Engage with wide, diverse customer base to help users get the most from their technology
  • Reinstate customers' optimal network conditions
  • Minimum requirements

  • Recent graduate or in your final year of study for Bachelors degree in a technical field (e.g., networking, computer science, IT, engineering)
  • Fluent in English (verbal and written)
  • Minimum GPA : 7
  • Real passion for networking, IT, or computer science; knowledge of adjacent technologies
  • Strong analytical and technical problem-solving skills
  • Ability to multi-task, work in a dynamic team environment, and work independently
  • Travel to customer sites (amount of travel varies with the role and technology team)
  • Cisco or industry certifications a plus
  • Why Cisco

    At Cisco, each person brings their unrivaled talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
  • Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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