The Unified Collaboration Architect, focusing on the end-to-end lifecycle of Unified Collaboration and Communications platforms (plan, design, build, run, communicate, inspect and adapt) and related technologies globally, will report to the Unified Communications and Collaboration Leader and be assigned within Enterprise IT Organization.
He has an excellent foundation in technology but also has a keen sense of business and what it takes to move the organization forward.
He will manage the cross-functional aspects of Office 365 Skype for Business & Microsoft Teams and will have the opportunity to transform the way people work in the Enterprise.
He will act as the primary point of contact Microsoft Teams / Skype and unified communications Technology discussions and activities, will own its continuous improvement and evolution.
He will be accountable for the management of tenant level functions and feature and will be the Global Administrator for Honeywell Office 365 tenants, to align the provided Services with customers, compliance and security requirements.
This position is critical to the evolution of Honeywell and Enterprise IT to a connected and contemporary Organization, and will have an opportunity to help shape the future of the Company.
Candidate will be a Subject Matter Expert (SME) for Skype / Microsoft Teams for Desktop, Mobile and Room, while being a key member of the Unified Collaboration team.
Deep knowledge on Skype server 2015, Skype Online and Microsoft Team and other communications Tools.
Coordinate Managed Service Providers in charge of Online Services
Document and publish voice technology capabilities and functionality roadmaps
Identify optimization and automation opportunities, develop rollout and upgrade plans
Assess and revise existing voice standards and configurations,
Participate in Go-Live’ support of any design deployment and transition into operational steady state.
Prepare, review, and approve Change Management requests
Provide technical and business input for IT infrastructure projects related to voice and data networking, and related technologies.
Understand and support global voice technology needs and directions.
Participate in large scale, multi-functional projects, including product development, merger and acquisition, and divestiture activities, with an open and creative mindset focused on delivering business solutions.
Act as a technical advisor with businesses and work seamlessly with internal teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and / or are followed to meet business needs and support the environment.
Analyze business processes, and assess business needs to assist with the development and deployment of voice services and solutions.
Provide compliance and support for regulation-controlled systems.
Ensure service levels are defined, effective, measured and reported
Continuously evaluate service levels and ensure results are oriented to customer satisfaction.
Drive services improvements via metrics, root cause analysis, problem management
Coordinate efforts and technical support for multiple suppliers.
Partner with multiple suppliers to deliver end to end services under established SLAs.
Mentor different team members in areas of expertise.
Participate in Problem Management and Escalations
Drive effective continuous improvement and measurable outcome
Optimize usage of automations to reduce cycle time
Align adoption and communication with roadmap
Establish and manage the early adopter network
Establish new Services architecture based on new offering
Act as the SPOC for cross-workload activities
Provide L3 support when required
Establish and maintain dynamic end-to-end reporting
Manage communication on tenant-wide changes and news
Enablement, Management and support for existing cross-tenant tools (Office Groups, Teams Video portal, Delve, Sway, Power BI, etc )
YOU MUST HAVE
Bachelor’s degree in computer science
5+ years of related IT systems experience
5+ years of related Microsoft Office 365 / Skype for Business / Microsoft Teams deployment or systems management experience
Hands on experience and expertise with the following voice and networking technologies including but not limited to : Cisco UccX, Microsoft Teams, Skype for Business, Audiocodes, Sonus, Ribbon.
Avaya, Oracle SBC / ECB, SIP Trunks, Toll Bypass, IVRs, CTI
Excellent communication skills
Fair Programming / Scripting Skills like PowerShell, Python, etc.
ITIL / MCTS / MCITP / CCIE Certifications preferred
Proven track-record of hands-on Communication experience with focus on current technology (Lync / Skype for
Business / Microsoft Teams)
Basic Knowledge on AD, DNS, DHCP, Networking, Firewall technologies
Strong customer-focus mindset
Ability to deliver on challenging commitments
Ability to work under pressure
Ability to work flexible hours to support our global environment
Very strong customer focus
Very strong interpersonal and communication skills
Effective in fast decision-making, problem solving and influencing others
Agile experience and / or Certification preferred
Self-learner, able earn new concepts easily and quickly
Self-starter, able to work with limited supervision and be able to work well with others
Capacity to challenge the product offering and costs
Take initiatives and continuously investigate ways to improve
Experience trouble shooting and problem resolution skills in working with complex networks
Strong data analytical skills
Team player working in an international, virtual, distributed and multi-culture team
Possesses a record of execution against aggressive timelines
Creative paradigm-breaker capable of delivering contemporary and emerging network solutions
Consistent and disciplined approach to support global corporations
Ability to deliver on challenging commitments
JOB ID : req246393
Location : Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico