Teams/Skype Transition Specialist
Honeywell
San Luis Potosí, San Luis Potosí, México
hace 5 días
source : JobLeads

The Unified Collaboration Architect, focusing on the end-to-end lifecycle of Unified Collaboration and Communications platforms (plan, design, build, run, communicate, inspect and adapt) and related technologies globally, will report to the Unified Communications and Collaboration Leader and be assigned within Enterprise IT Organization.

He has an excellent foundation in technology but also has a keen sense of business and what it takes to move the organization forward.

He will manage the cross-functional aspects of Office 365 Skype for Business & Microsoft Teams and will have the opportunity to transform the way people work in the Enterprise.

He will act as the primary point of contact Microsoft Teams / Skype and unified communications Technology discussions and activities, will own its continuous improvement and evolution.

He will be accountable for the management of tenant level functions and feature and will be the Global Administrator for Honeywell Office 365 tenants, to align the provided Services with customers, compliance and security requirements.

This position is critical to the evolution of Honeywell and Enterprise IT to a connected and contemporary Organization, and will have an opportunity to help shape the future of the Company.

Key Responsibilities

  • Candidate will be a Subject Matter Expert (SME) for Skype / Microsoft Teams for Desktop, Mobile and Room, while being a key member of the Unified Collaboration team.
  • Deep knowledge on Skype server 2015, Skype Online and Microsoft Team and other communications Tools.
  • Coordinate Managed Service Providers in charge of Online Services
  • Document and publish voice technology capabilities and functionality roadmaps
  • Identify optimization and automation opportunities, develop rollout and upgrade plans
  • Assess and revise existing voice standards and configurations,
  • Participate in Go-Live’ support of any design deployment and transition into operational steady state.
  • Prepare, review, and approve Change Management requests
  • Provide technical and business input for IT infrastructure projects related to voice and data networking, and related technologies.
  • Understand and support global voice technology needs and directions.

  • Participate in large scale, multi-functional projects, including product development, merger and acquisition, and divestiture activities, with an open and creative mindset focused on delivering business solutions.
  • Act as a technical advisor with businesses and work seamlessly with internal teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and / or are followed to meet business needs and support the environment.
  • Analyze business processes, and assess business needs to assist with the development and deployment of voice services and solutions.
  • Provide compliance and support for regulation-controlled systems.
  • Ensure service levels are defined, effective, measured and reported
  • Continuously evaluate service levels and ensure results are oriented to customer satisfaction.
  • Drive services improvements via metrics, root cause analysis, problem management
  • Coordinate efforts and technical support for multiple suppliers.
  • Partner with multiple suppliers to deliver end to end services under established SLAs.
  • Mentor different team members in areas of expertise.
  • Participate in Problem Management and Escalations
  • Drive effective continuous improvement and measurable outcome
  • Optimize usage of automations to reduce cycle time
  • Align adoption and communication with roadmap
  • Establish and manage the early adopter network
  • Establish new Services architecture based on new offering
  • Act as the SPOC for cross-workload activities
  • Provide L3 support when required
  • Establish and maintain dynamic end-to-end reporting
  • Manage communication on tenant-wide changes and news
  • Enablement, Management and support for existing cross-tenant tools (Office Groups, Teams Video portal, Delve, Sway, Power BI, etc )

    YOU MUST HAVE

  • Bachelor’s degree in computer science
  • 5+ years of related IT systems experience
  • 5+ years of related Microsoft Office 365 / Skype for Business / Microsoft Teams deployment or systems management experience
  • Hands on experience and expertise with the following voice and networking technologies including but not limited to : Cisco UccX, Microsoft Teams, Skype for Business, Audiocodes, Sonus, Ribbon.
  • Avaya, Oracle SBC / ECB, SIP Trunks, Toll Bypass, IVRs, CTI

  • Excellent communication skills
  • WE VALUE

  • Fair Programming / Scripting Skills like PowerShell, Python, etc.
  • ITIL / MCTS / MCITP / CCIE Certifications preferred
  • Proven track-record of hands-on Communication experience with focus on current technology (Lync / Skype for
  • Business / Microsoft Teams)

  • Basic Knowledge on AD, DNS, DHCP, Networking, Firewall technologies
  • Strong customer-focus mindset
  • Ability to deliver on challenging commitments
  • Ability to work under pressure
  • Self-motivated
  • Ability to work flexible hours to support our global environment
  • Very strong customer focus
  • Very strong interpersonal and communication skills
  • Effective in fast decision-making, problem solving and influencing others
  • Agile experience and / or Certification preferred
  • Self-learner, able earn new concepts easily and quickly
  • Self-starter, able to work with limited supervision and be able to work well with others
  • Capacity to challenge the product offering and costs
  • Take initiatives and continuously investigate ways to improve
  • Experience trouble shooting and problem resolution skills in working with complex networks
  • Strong data analytical skills
  • Team player working in an international, virtual, distributed and multi-culture team
  • Possesses a record of execution against aggressive timelines
  • Creative paradigm-breaker capable of delivering contemporary and emerging network solutions
  • Consistent and disciplined approach to support global corporations
  • Ability to deliver on challenging commitments
  • Additional Information

  • JOB ID : req246393
  • Category :
  • Location : Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
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