About Us :
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.
Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary :
Candidate will be responsible for providing application support to GE Core Accounts Receivable application. Candidate will build application domain expertise on GECARS application and provide quality application support to AR Collection COE users and users across GE businesses.
Essential Responsibilities :
Accounts Receivable COE is seeking experienced Software Support professionals to provide Technical Support for the home grown GECARS application : Accounts Receivable management system.
The IT support analyst needs to have experience with supporting web-based applications that have services-based architectures;
strong communication skills, and a motivation to achieve results in a fast-paced environment.
This role will :
Build in-depth knowledge of GECARS application functionality including Cash, Collections, Dispute modules, Batch processes, Reporting and Reconciliation modules.
Work with peers and provide GECARS case support for users belonging to North America region
Own resolution of incidents / service requests as per business SLAs
Manage problem tickets, identify root cause for incidents and reduce process failures
Monitor the 50+ interfaces between GECARS and other ERPs
Escalate and communicate critical incidents to support leader
Continuously look for process improvement opportunities to reduce the open tickets volume
Provide ongoing post deployment support and obtain Knowledge of new functionality
Ensure standard release changes are communicated to and absorbed by the business users
Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
Work with service architects to help reproduce and resolve customer issues
Support projects that improve support-related processes and our customers’ technical support experience with minimal guidance
Qualifications / Requirements :
Basic Qualifications :
Bachelor’s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math)
A minimum of 4 years of professional experience in the technology space with emphasis on Web application development and Support
Eligibility Requirements :
Legal authorization to work in Country position is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Desired Characteristics : Technical Expertise :
Technical Expertise :
Strong working experience with ASP.Net, Web services, Oracle Database, PL / SQL and Unix / Linux scripting skills
Background and experience in emerging technologies in cloud and Microservices architecture
Background and experience in Windows 2012 / 2016 server, AWS cloud migration, Linux OS and Oracle 12C
Knowledge of ITIL processes / certification, good understanding of SDLC methodologies and DevOps
Business Acumen :
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Strong problem-solving abilities and capable of articulating complex technical issues or incidents, and recommend simple solutions
Able to work under minimal supervision and quick learner
Experience in providing support to a huge web based application and working with global teams
Ability to interact at all levels of the organization and with other GE businesses
Support and train peers / newly joined team members
Personal Attributes :
Self-starter and an excellent team player
Must be willing to work beyond business hours or weekends to support critical incidents or maintenance windows
Locations : Mexico; Monterrey