Server Virtualization Technical Consulting Engineer
Mexico City, Mexico
hace 18 horas

Why you'll love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives.

Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.

You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected.

You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities.

Come prepared to be encouraged and inspired.

What You'll Do

Technical Services is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience.

Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Cisco's Technical Assistance Center (TAC) is aligned to three geographic regions; together, they form one global, borderless TAC.

Who You'll Work With

You'll be part of Cisco's Data Center Server Virtualization Services team and will provide 2nd / 3rd level technical support for the Unified Computing platform.

You'll support customers, partners, account teams, and other engineers consultation to independently solve problems & debug product problems.

Who You Are

  • You will be the connection to Cisco customers and build effective relationships while solving issues, handling expectations, and leaving the customer feeling valued.
  • You continually develop your knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area
  • You can effectively utilize databases of existing issues, debugging tools and moderate lab simulations to analyze problems and identify solutions .
  • You share knowledge to build relationships, and effectively resolve problems both alone and as part of a team.
  • Minimum Qualifications

  • You are dedicated and have the ability to resolve complex technical problems, multitask, and ensure customer success
  • You have excellent verbal and written communication skills and experience interacting with customers or in a client facing role.
  • Your 2+ years' experience is with Data Center Networking and Data Center Products.
  • Demonstrated networking experience including TCP / IP and Routing Protocols.
  • Troubleshooting experience using finisar, wireshark, or other protocol analyzer.
  • Advanced Troubleshooting of Data Center Solutions with : Cisco Unified Computing System, B / C Series Servers; Windows / Linux environments, VMware, Storage architectures, file systems.
  • You can design and implement DC Solutions on a multi-vendor platform and interconnect component interoperability.
  • 3rd Party ISV Support
  • Desired Skills

  • Bachelor's Degree in a technical field and 1-3 years of relevant experience
  • Cisco Certifications, HP, IBM, Dell Server Support, MCSE, VCP Certifications;
  • Specific knowledge of products within : Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching
  • Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)
  • Why Cisco

    We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.

    And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

    We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.

    We are dreamers and we are doers.

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