The Fulfillment Center Learning Manager is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives.
Successful candidates will have a proven operational execution track record, creative, true hands-on approach, as well as strong knowledge of warehousing / manufacturing, instructional design, Learning Management Systems and data-driven, analytical thinking skills.
In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.
The Learning Manager will :
Actively manage a team of training specialists including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs.
Act as a proactive and productive liaison / partner with the corporate ECCF Operations Learning Department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.
Employee Development :
Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.)
Create and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)
Ensure that the Learning Department creates / updates accurate and useful information for training programs and other training documentation / aids
Partners with process owners to ensure documentation standards are followed
Facilitate training classes; communicate policies and procedures to managers and new employees as needed
Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Fulfillment Center performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals
Fully understand workflow, daily production goals and reports used to drive the business
React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts
Ensure and drive best practices standardization across all departments and sites
Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center
May directly supervise other exempt leaders
Execution & Analysis :
Ensure that training is tracked and recorded, including progress and skill sets
Manage training content and ensure execution of programs around Workforce Development and Associate Leadership Development
Create, manage and update training content and track compliance to these training materials
Administer methods for gathering and tracking training metrics
Analyze and understand data to suggest improvements for training and operations
Track and communicate Learning Department goals, assignments and progress locally and at a network level
Take ongoing responsibility for ensuring that the Fulfillment Center is operating safely and take immediate action to correct where necessary
Owner of Powered Industrial Equipment Training Program and maintains proper documentation related to PIT certification
Track and manage site’s Continuous Improvement activities and manage communication through the Leadership Steering Committee
Drive Continuous Improvement metrics at the site while ensuring Continuous Improvement activities are properly coordinated
Analyze and track Trainer / Learning Coordinator Standard Work to ensure site is executing to the plan
A completed Bachelor’s Degree from an accredited university
5+ years of related experience
Experience coaching and delivering messages related to performance
Experience interpreting data analytics
Evidence of ability to prioritize, manage and complete projects with tight deadlines
Experience developing and implementing department goals and strategies based on broader organization goals
Experience working with and delivering training / information to peers, hourly associates as well as exempt personnel
Master’s Degree in related field
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
Desire to thrive in a dynamic, growing environment
Previous Kaizen / Continuous Improvement experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.