Client Services Manager
Dxc Technology
Zacatecas, Zacatecas, México
hace 1 día
source : JobLeads

Provides periodic reports of staffing, workflow, volume metrics, and other key performance metrics to document business operations.

Analyzes reports to ensure business operations are efficient and cost effective. Identifies issues and recommends alternative courses of actions.

Analyzes detailed performance metrics and collaborates with managers and staff to formulate service improvement recommendations.

Communicates recommendations to senior management to enhance productivity and increase revenues.

Develops and monitors standard business processes to ensure consistency and efficiency across appropriate groups such as teams, departments, and staffs.

Identifies issues or process improvements and recommends same.

Supports management training to ensure that standard business processes are implemented consistently across appropriate groups.

May provide input and feedback to appropriate parties to enhance training.

Adheres to standard accounting structures in accordance with established policies and procedures. Monitors and audits labor charge reports to ensure that company policies and procedures are adhered to.

Recommends changes or updates.

Leads strategic planning sessions to ensure clear and consistent direction across assigned area teams; facilitates discussion and provides structure and input into results.

Coordinates with appropriate parties to prepare and consolidate monthly reviews including examination of variance to goals.

Prepares financial reports and monitors weekly financial performance to ensure company financial goals are being met. Identifies issues or enhancements to meet financial goals.

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in accounting, finance, business administration or related field preferred

Nine or more years of business unit / account management experience

Five or more years of leadership or supervisory experience

Experience working with the company's business management practices, principles, methodologies, and supporting tools

Experience working with generally accepted financial management principles

Other Qualifications

Strong interpersonal and presentation skills for interacting with team members and clients

Good analytical and strategic problem-solving skills

Good organization skills to balance work and prioritize issues

Good leadership skills

Ability to work as part of a team and provide managerial guidance to less experienced supervisors

If you are an applicant from US, Guam, Puerto Rico :

DXC Technology is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age (40 or over), or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster .

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email .

Please note : DXC will respond only to requests for accommodations due to a disability.

If you are an applicant from Canada :

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.

We participate in E-Verify. Participation Poster (EN) , Participation Poster (ES) , Poster (EN) , Poster (ES) pdf files


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