Credit & Collections Team Lead CASA
Ingersoll-Rand plc
Estado de México, Mexico
hace 62 días

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments.

  • Our people and our family of brands including , , , , and - work together to enhance the quality and comfort of air in homes and buildings;
  • transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.

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  • Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce;
  • including individuals with disabilities and United States qualified protected veterans.

    Job Summary Supports the organization's credit policies so that arrears are economically collected. Rejects or authorizes applications in accordance with the organization's standards and establishes appropriate repayment terms to minimize the organization's credit risk.

    Provides direction to collections stay on a daily basis to maintain positive customer relations and minimize debts outstanding.

    Supervise and lead a team in the daily monitoring of delinquent accounts. Reject or authorizes applications in accordance with the organization's standards and establishes appropriate repayment terms to minimize the organization's credit risk.

    Provides direction to collections on a daily basis to maintain positive customer relations and minimize debts outstanding.

    Providing analytical reporting on client data to assist with workflow and performance. Monitoring the key performance drivers and take corrective action when required.

    Monitoring collection goals and performance on a monthly, quarterly and annual basis. Maintaining performance records on all collectors including compliance, collection activity, and goal tracking

    Responsibilities :

  • Performs all credit and collection duties, including credit analysis, collections, preparing management update reports, and resolving customer invoices disputes.
  • Ensures that group adheres to applicable credit policies and procedures, internal controls and audit standards.
  • Delegates tasks or assignments to appropriate subordinates, monitors progress and follows up as needed.
  • Establishes and monitors workout plans for problem accounts.
  • Approves credit lines for both secured and unsecured accounts, temporary credit extensions, bad debt write offs, and concession write offs to assigned levels according to LOA.
  • Plans, develops and implements a systematic program for the follow up and collection of receivables.
  • Provides reporting to operating and finance management on the trends, status and outlook of the portfolio.
  • Resolves major customer account problems.
  • Provides cash and aging forecasts
  • Meets with different level sales and customer management.
  • Establishes individual performance goals for his / her team. Reviews performance against goals. Provides counseling.
  • Participates in task forces, projects and other assigned duties.
  • Inputs and maintains customer information and data in all software applications.
  • Ensures follow up processes and their compliance as per corporate procedures and in compliance with Sarbanes Oxley.
  • Organize customer files and information and keep them updated according to policy.
  • Performs other related duties as required.
  • Qualifications :

  • Bachelor’s degree (BA) in Finance, Accounting, Administration or related.
  • 3 to 5 years credit and collections experience; or equivalent combination of education and experience.
  • Experience leading a Collections team
  • Experience in Corporative Collection in LATAM region, multicultural environment.
  • Working knowledge of office equipment and Microsoft Office products
  • Fully bilingual English / Spanish
  • Key Competencies :

  • Problem Solving : Identifying and applying solutions to problems or opportunities; developing innovative or creative solutions to problems opportunities that defy traditional or previously tried solutions
  • Decision Making : Making decisions and setting priorities by applying logic and information and considering short and long term consequences under a variety of circumstances.
  • Self-Awareness : Has mature insight into own skills, beliefs, and motives resulting in confident, wise and courageous behavior.
  • Social Awareness : Understands social cues of customers, co-workers, direct reports, etc. and responds appropriately.
  • We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest.

    We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

    If you share our passion for inspiring progress for bringing about bold shifts in how people, economies and societies operate then you belong with Ingersoll Rand. Progress begins with you.

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