Director Of Enablement For The Americas, Customer Success
Microsoft Corporation
Veracruz, Veracruz, México
hace 12 horas
source : JobLeads

Director Of Enablement For The Americas, Customer Success

Director Of Enablement For The Americas, Customer Success

Director Of Enablement For The Americas, Customer Success Director Of Enablement For The Americas, Customer Success Director Of Enablement For The Americas, Customer Success Director Of Enablement For The Americas, Customer SuccessThe Modern Work Customer Success team is looking for a Director of Enablement for the Americas .

Customer Success?is a?dynamic and?globally?diverse?organization.?In Customer Success we listen to our?customers, help accelerate adoption and usage of Microsoft technology, learn from their?

experiences, and champion their feedback to engineering teams to deliver?world-class cloud services that help customers achieve their?

business outcomes and maximize their potential.We?re?looking for a rockstarDirector of Enablement to support accelerating M365 Usage and Adoption with focus on Teams Meetings and Platform in the Americas .

If you have a strong u nderstanding of cloud computing technologies, business drivers and emerging trends as well as the impact of these on field sellers, partners, and customer s and ability to execute, we definitely have an opportunity for you!Responsibilities- Enable the delivery of key Modern Work Customer Success metrics including Teams Plat form and Meetings in the Americas- Become a subject matter expert on Modern Work Customer Success processes, and coaching the field leadership on the same- Coach teams to identify and work with the appropriate cross-groups to remove the most difficult customer success blockers to drive workload consumption- Provide deep business insights to our Corp teams- Direct account engagement to ensure sponsorship and appropriate LT and Corporate Stakeholder visibility or necessary escalation- Manage executive relationships with key Microsoft stakeholders, customers and partners- Growing and maintaining healthy customer and partner relationships- Gathering powerful customer success stories from your time zone and feed into the marketing teamQualifications- 10 + years of experience in IT business development, sales, and / or consulting, preferably in the Modern Work space- Strong understanding of cloud computing technologies, business drivers and emerging trends- Passionate, forward-thinking, results-oriented leader- Provide deep insight across Enterprise sales, partner, consulting and customer success functions, and be familiar with field needs to successfully drive a new program- Strong organizational leadership : proven ability to build, lead and motivate sales teams in addition to leading through influence in working with the subsidiary and HQ teams.

  • Proven record coaching and developing for customer outcomes with specific user scenarios and strategic account planning with an emphasis on business value- Worldwide experience and strong multi-cultural awareness- Strong understanding of the consumption business model, strategies and customer / field challenges- Demonstrated experience and success engaging with senior executives in post-sales and working with leading consulting, systems integrator and global partners- Executive level communication skills and the ability to mentor and develop talent- Candidate must possess executive level decision-making, conflict resolution, problem solving and negotiation skills.
  • Facilitating / encouraging cross-team account and resource planningMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form .

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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