Job SummaryPOSITION PROFILE : (Basic Purpose of Position) To enhance and uphold the customer service reputation of VWR by providing and ensuring timely, quality and professional customer service to all VWR customers MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) To provide customer support according to the company standards.
To provide product and pricing information to sales and investigate and respond to queries according to the Customer Service Standards.
To process customer orders ensuring accuracy according to requirements of the company. Implementing new protocols and procedures when necessary.
Coordination and control of the phone system including statistics. Ensure that customer contact with VWR is professional, proactive and positive.
Inform sales of any new customer opportunities that you encounter. Coordinate with outside sales and facilitate communications among the sales team.
Adhere to any policy of quality requirements of customers. Ensure that any outstanding work is monitored and resolved as quickly as possible Inform sales of any new customer opportunities that you encounter.
Reliability; Team working; Customer focus; Quality orientation; Problem solving; Resilience; Scientific knowledge; Initiative Self- motivated A strong passion for providing solutions, commitment to organizational growth, creativity and innovation will ensure the success of this role and the company.
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions) Typically works in an office environment with adequate lighting and ventilation and a normal range of Temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New Alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis. Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer. EEO Statement We are an Equal Employment / Affirmative Action employer.
We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement avantorsciences.
com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.
EEO is the Law OFCCP EEO Supplement PAY TRANSPARENCY NONDISCRIMINATION PROVISION 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.
Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation